in Instagram. It shows me like there is that they are giving Loan. I just applied there. I tried to apply there and one girl she. She contact me and she said send me these these . I trust her. I send her and she sent me one guy number. she said he’s our manager. You can message her. Send a screenshot about details I sent, and he said you have to pay money for like one instalment about the Loan. I said why, and I tell him I don’t need any loan and he’s talking to me so badly so dirty, he said meet me. I will give you money and how much you’re taking for the one night, like this blah blah blah, he’s like that talking to me so badly, I don’t like I want to complain about him and about that girl. Also, they both are fraud. And they have my ID also, and he send me his ID to and he deleted the good thing. I save it in my gallery. I have his ID and his number, and I don’t know he will miss use for my ID or for my picture. I don’t know. II am now scared for that one. Please help me, sir.

I have been waiting for months to redeem my voucher, but to date, no booking has been made. This is extremely disappointing.

If you’re unable to deliver on your promises, it’s better not to offer them in the first place. I’m honestly glad I experienced this before considering any membership with your company.

The service has been very unsatisfactory.

Kindly look into this matter urgently.

Code: 12779

Vendor: Thwifty (thwifty.com / bh.thwifty.com)
Purchase Date: 31 January 2025
Total Amount Paid: BHD 224 (BHD 186 + BHD 38)
An order was placed with Thwifty in January 2025 for 224 BHD. Despite 3 months of misleading updates, the product was not delivered, and after formally cancelling the order in April 2025, no refund has been given, despite assurances. The matter was brought before the UAE Consumer Protection, but only 38 BHD of the 224 has been refunded. I have had to reopen the UAE complaint three times. It remains unresolved. Thwifty is a disgraceful, unethical company. Avoid at all costs.

Buyer was supposed to pay advance an give PDC, chq, he only paid the advance Aed,19000/- PDC is pending an now he is not answering my call neither my whatsapp message its crossed 2 months now he has collected the items

I purchased 2 pairs of shoes in this website
https://www.onshoesuaedubai.com/
I was charged on my credit card for the purchase however there were no proof of purchase and when I contacted the customer support from the website it won’t reply anything .

This is Mahabub Alam from Dubai. I have a complain about a parcel. The tracking number is JTE300323339145. I ordered a laptop from online on 30 th of july 2025. J and T has delivered this parcel on 31st of july 2025 from "Cortex Technology ". But J and T packaged this with their logos paper. I have got all pictures and unboxing video prove and chatting prove, invoice also. The laptop is damaged, scratch, Not new, oldest, I mean this parcel is not that one what I wanted. I talked to the seller she said to me that the laptop will be changed after 7 days (9th of august 2025). What should I do now?

Dear sir ma'am we are sending cargo or parcel this global connect logistics cargo on May,01,2025 we are hoping that my parcel is there already in nepal because they said there is custom clearance we understand they said maximum 1month only now already 3months we call and follow up yesterday about tracking number this company refuse to gave no my husband already in nepal and hed checking my cargo in nepal customs but my parcel is not there they are lying to me and my husband and this company is asking additional charges which is we gave money per kg already that may 1 whey take my parcel my baby infant is waiting for that formula milk because she don't want drink another milk we are hoping that my parcel already in nepal but lying us only he did not send my parcel and asking additional charges after 3month we are already stress because of this they need to gave valid reason and compensation to me for causing stress and Hussle wasting my time and they are lying only

I booked on JustLife for a professional to come to my apartment to install curtains at 3pm .

I tried to call the professional, his number was switched off. I then called customer service and spoke to Haifa, who was. Or helpful at all, argumentative , kept cutting my calls, deliberately not picking my calls and I know this because I called her from a different number , she picked up and then cut the call again .

I already paid for this service. I call them repeatedly , at 2:55pm she informs me nobody is available for my booking. I tell her it’s urgently and it needs to be done before 4:30pm in the building as maintenance is not allowed in the building after 5pm. I get no updates ! I call back maybe 10 times , still nothing . She’s not answering , then she picks up, I ask for onsite supervisor number she could not provide , I asked for managers number , she’s saying “ he is on break” “I cannot provide “ . This is such a pathetic service .

She continues to argue , well into after 5pm. Still no professional sent to my apartment, still no updates , still no professionalism .

I email them, the email tells me do it on the app. The app doesn’t allow us to do this , I call customer service , they don’t help. Haifa is absolutely pathetic at her job and should not be working there . The stress this has caused me and I have had to take off work to be around for the booking. Only for the booking to not show and to receive no help at all is just disappointing.

Haifa is the lady I spoke to for customer service , Osman is apparently the onsite supervisor .

I have called them for my refund and am now waiting for it .

I placed an order through Careem on 29/7/25 at 11 pm from Careem quick . When I received the order, one of the items was missing. I contacted Careem customer service, but no action was taken, and no one is taking responsibility.

I followed up several times, but still did not receive a resolution or refund.
This is unacceptable and caused inconvenience.

Order Number: 123822520

I kindly request your support in resolving this matter and holding the company accountable.

Good afternoon my name is Santosh paudel I applied for work parmeet for sarvia from Al Tawkel Visa Expert I applied from February frist week as per them 90 to 120 days but today almost 6 months they are not response I already paid 7000 drm now I call every time they said wait this week next week I already told them I can file the case they said we have also ligal team you can’t do anything they said please help me to refund the money please

SANTOSH PAUDEL.pdf

I booked a car one day prior and they asked me to pay for it and put in a deposit for it, they had all my data and still allowed me to book and pay.
The moment I payed they asked me for my EID and I told them it’s under renewal and share the documents with proof of renewal, now they want me to cancel the booking but still charge me 10% cancelation fee.

We agreed to complete work in 1 months about almost 3 months and still not completed

I had ordered an item from Thwifty.com which they could not fulfill. I had asked them to cancel the order and process the refund. It's been a month and still haven't received the amount. They keep mentioning they have informed their accounts team for the refund.

To
The Hon’ble Consumer Disputes Redressal Forum
United Arab Emirates.

From:
Saidalavi Kunnanchery
MIZHER 1
DUBAI
0557912525
jumeira2020@gmail.com

Date: 26/07/2025

⸻

Respected Sir/Madam,

I am writing to formally lodge a complaint against SpiceJet Airlines for deficiency in service, specifically concerning a priority service I paid for but did not receive.

Details of the Incident:
• Airline Name: SpiceJet
• Flight Number: SG054
• Date of Travel: 26 th July 2025
• Departure Location: Dubai International Airport, Terminal 1
• Scheduled Departure Time: 02:40 AM
• Nature of Complaint: I had paid an additional fee for priority service, which should have entitled me to expedited boarding or check-in. However, I was made to wait in the normal queue, defeating the purpose of the paid service.
• Despite my protest and efforts to resolve the issue at the airport, the airline staff ignored my complaint and provided no explanation or remedy.

This has caused me significant inconvenience, distress, and financial loss due to paying for a service that was not delivered.

Relief Sought:

I request the Hon’ble Forum to direct SpiceJet Airlines to:
1. Refund the amount paid Ticket Rate and the priority service;
2. Compensate me for the inconvenience, mental agony, and wasted time;
3. Issue a formal apology for the lack of customer support; and
4. Instruct the airline to take corrective measures to ensure such issues do not recur.

I have attached relevant documents such as the flight ticket, proof of payment for priority service, and any email correspondence (if any).

I hope the forum will take strict action to uphold consumer rights and prevent such deficiencies in future.

Thank you for your attention.

Sincerely,
Saidalavi Kunnanchery

On May 13th, more than 2 months ago, I purchased a media center, a bookshelf cabinet and a wall panel from DH furniture. I paid 3400 dhs as a 50% forward payment. Delivery was planned for May 28th, but due a delay, my next available date was June 20th. By June 24th I had no answer from the Company, until I threaten to file a complaint against them. Finally, they show up on June 27th, but they demand full payment before unload the truck and install the furniture. Given the bad quality of the service I told them that I would pay the rest after installation. They did not accept this and left. Tired of the situation, I told them that I would pay, and arrange a delivery for July 23. Today is July 25 and they still don't deliver, and they don't answer my questions.
I request the refund of the 3400 dhs that I paid in advance.

I gave them 2000 dirhams as deposit
they have to return after 1 moth from finishing the contract
now more than 4 months have passed and the amount was not returned.

They are asked to pay 106 dh only, the didect from my account two time big amount

Dear Dubai Consumer Department,

Good afternoon.

I am writing to urgently follow up on the fraud complaint I previously raised against Mr. Dan Bahadur and Mr. Sameer, registered under Complaint No: 225004103618.

In January 2025, I paid a total amount of 10,022 AED (including medical charges) to them for visa processing services. Their contact details are:

Mr. Dan Bahadur: +971 56 741 3482 / +971 52 621 7650

Mr. Sameer: +971 56 818 7333 / +971 54 778 5818


Despite undergoing two medical tests (on 20 February 2025 and 25 May 2025), my visa has still not been processed or stamped. Moreover, I have now been penalized with a fine of 4,750 AED, which I am unable to pay due to being unemployed for the past 7 months.

Additionally, I was persuaded to share my UAE Pass OTP with them, based on their promise to settle the fine. Unfortunately, no action has been taken, and I am now in severe financial distress. I am also unwell, but I lack the funds to seek necessary medical treatment.

I kindly request your esteemed department to treat this matter with urgency and take strict action against the individuals involved. I have attached all supporting documents and evidence for your reference.

Thank you for your assistance and support.

Best regards,
Stanislaus G Rebeiro
Emirates ID: 784-1978-4206385-7
Passport No: S5872911

Unresponsive support, money stuck in deposit and not returned back, essentially completley ignoring all messages on WhatsApp, all of their social medias comments are filled with complaints saying the same thing, no new posts, company is fully ghost with thousands if not hundreds of thousands of dirhams stuck with no one answering.

ScreenRecording_07-22-2025 05-55-50_1.mp4

⸻

Subject: Complaint Regarding Fraudulent Studio – Request for Assistance

Dear Sir/Madam,

I am writing to formally report a case of fraud involving a video production studio I hired. I paid them AED 2,500 for a service that included 2 videos and 2 photos.

Unfortunately, they delivered only one video, and it was not complete or as agreed upon. They never sent the second video or the photos, and they have completely stopped responding to my messages and calls.

I believe I have been scammed, and I am requesting your assistance to either:
• Recover the remaining materials as promised
or
• Refund my money (AED 2,500)

I have video evidence, screenshots of our chats, and proof of payment, which I am ready to provide to support my case.

Please advise me on the next steps to proceed with this complaint and hold the responsible party accountable.

Thank you for your attention to this matter.

Sincerely,
Alietti saroza faife
Your Emirates ID No 784-1977-1355724-3
Phone number 0547725002
Aliettisaroza7@gmail.com
21july 2025
Thank you

My order was extremely late and i opted to cancel it but deliveroo refused, the rider even got lost, and the agent even want me to call them instead of them calling me, what kind of service is this? Worst experience ever, where is the customer’s right?

On sunday 06 july 2025 i got fraud from my card was deducted 662 dirhams. When i was logging in in my CBD mobile App it ask for my card number and security code. When i try the amount was deducted from my card. Then i raise complain to CBD customer care.
Today monday 21st 2025 CBD customer service replied me that i have shared the OTP and they cannot refund the amount. But i am sure i didnt get the OTP and also i didnt share any OTP.
Kindly i request to solve my issue i want refund from CBD bank.

Thanks and regards

No salary for 2 months
Over working (14 hrs a day)
No day off
No health insurance
No contract signing
No offer letter
Salary cutting for visa payments

VID_20250630_113031.mp4 VID_20250523_150504.mp4

Shein online delivery company withdrawn an amount of AED1459.01 from my account in RAk BANK without my notice.
Name: Francis Ehuren
Account number: 5336050135214731
Phone: 0527470443

I bought one second hand washing machine from this number 0567598933 for 200 dirhams I cost 200 dirhams for the taxi at that time he said that the item is good proper condition and he show me the working after that I bought and work from my home. The water outlet is not proper working and I asked with him that the washing machine is combed but he's refusing to give money back