My normal bill with DU postpaid should be 575.4 dirhams every month which is for the iphone unit at 428 plus postpaid mobile plan for 120 aed. Total of 548 plus VAT which is a total of 575.4 monthly. What is happening is I am getting charge again for another 428 dirhams and that is why my bill total is 1003.4 dirhams. I have been facing this issue from December of 2024 and reporting this concern every end of the month to DU but no definite resolution up to now. I am only getting the same reply of we will forward the issue to the concern department or we will address the issue and resolve this issue. This is really frustrating since I need to report this issue every month and then provide again all the details of the issue with all the relevant information of my account and concern. I am hoping someone can help me on this concern.

I write this complaint with great agony and sadness that even after payment of my telecom dues, my services has not been reconnected for more than 6 hours ( till the time i write this complaint) . I have lost a potential business due to this negligence of the service provider and i am not able to make calls or browse internet till now. I have made numerous calls to their call centre which is being attended by Indians and they do not even know the situation of losing a business due to their negligence. They even asked me to borrow someones internet to use as hotspot so that i can continue to be in touch with my business. How pathetic is that? Even after sending them email with proof of payment, my connection still is not valid. Please dont allow this to happen in UAE.
Regards,
Bilal
0566668841