I had ported my number from etisalat to du postpaid. When I ported it was agreed on telephone call. It was informed to me that a plan of 300 aed will be activated for a discounted rate of 216 aed. They have not provided the discount from the second month which was agreed. So I had ported again back to etisalat cos of this bad customer service. And for cancellation of contract I was informed that 1 month bill had to be paid extra as contract breaching charges. But I received bill to pay for full month usage even I ported after 13 days in the month of October. That is ported to etisalat from du on October 13th. They charged me a bill for full month and contract breaking charges: Which is clearly not informed to me when I took the contract or which I have not signed up to when I took the contract.
Same with my another DU postpaid bill which is not under any contract. I had ported that number also to etisalat on October 13 2025. Which mean I had used it only for 4-5 days of October. But they have charged full amount in this bill.
I spoke to customer care for all the issues but was committed to be called back and informed but they did not take any action. And told me boldly to go and complaint to any authority.

I’m ready to pay and settle the dues fairly. But they have charged me unfairly. Discount agreed was not provided on the 2nd month of the bill in contract period. Charges for exiting agreed was only one month bill extra but they have charged me over.

Came to du branch yesterday to install an esim, and they told me that it is not working and you need to wait till tomorrow and re-visit us came today and nothing changed they told me still not working and you need to try and visit us again !, i am without a sim and internet since yesterday and they are simply saying thats the process and you need to wait

I have been lied to repeatedly, manipulated into upgrading the service and haven’t even received the installation. I’ve never been unhappier.

The internet itself is great. The connection and the actual wifi service is too class but the customer service is disgraceful.

My normal bill with DU postpaid should be 575.4 dirhams every month which is for the iphone unit at 428 plus postpaid mobile plan for 120 aed. Total of 548 plus VAT which is a total of 575.4 monthly. What is happening is I am getting charge again for another 428 dirhams and that is why my bill total is 1003.4 dirhams. I have been facing this issue from December of 2024 and reporting this concern every end of the month to DU but no definite resolution up to now. I am only getting the same reply of we will forward the issue to the concern department or we will address the issue and resolve this issue. This is really frustrating since I need to report this issue every month and then provide again all the details of the issue with all the relevant information of my account and concern. I am hoping someone can help me on this concern.

I write this complaint with great agony and sadness that even after payment of my telecom dues, my services has not been reconnected for more than 6 hours ( till the time i write this complaint) . I have lost a potential business due to this negligence of the service provider and i am not able to make calls or browse internet till now. I have made numerous calls to their call centre which is being attended by Indians and they do not even know the situation of losing a business due to their negligence. They even asked me to borrow someones internet to use as hotspot so that i can continue to be in touch with my business. How pathetic is that? Even after sending them email with proof of payment, my connection still is not valid. Please dont allow this to happen in UAE.
Regards,
Bilal
0566668841