Hello,

I recently purchased a watch from Chopard in Dubai Mall for the occasion of my wedding as a gift for my new bride. Our wedding is in August. My mother personally was meticulously following the process with the store manager, the watch came from Abu Dhabi store in which we were told the watch was on display. Upon asking numerous times about the condition we were assured the watch was in perfect condition & trusted the store.

The watch was bought in Dubai mall and personally gift wrapped in a box by Chopard and handed to us.

Upon consideration, my fiancée decided to return the unopened box so that she can explore more options. Please note that we returned the box in the original gift wrap given to us on the day of the purchase (as confirmed by the store) within the allowed time-frame as per their exchange policy.

Once we returned it, they told us it would take a few days to get checked by the service center before they can allow us to exchange.
We received a call a couple of days later to our surprise informing us of some small dents on the watch & that the watch cannot be exchanged.

Upon explaining several times to the store branch manager, who was not there for the purchase, that we did not open the box and returned it in the condition given to us (which can be checked on CCTV), we were not listened to. She asked us to message their global complaint website to get support. I am now left with a loss of >75,000 and my consumers rights are not being protected, and Chopard is not honoring their policy.

They have either sold me a damaged watch or damaged the watch upon taking it to inspection since they claim the watch was sold to me in perfect condition. How would we have tampered with the watch in any way if we returned the box in a gift wrap given to us by Chopard?

We require urgent support in order to be able to get my wife a new watch in time for our wedding, we have been saving up for this special day for a long time and it is turning into a nightmare. We truly believe the right thing always prevails in Dubai and appreciate your support.