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323 complaints found
Page 1 of 13

Sim deactivating without reason even paid

Zubair Hans

14 hours ago

14h

Not Resolved

I got sim connection extention first time because of my second company was processing my visa they take 1 month to process because of visa cancelation because they close my number and now even i am paying every month and my visa is also renewed and i am just waiting for my emeirates Id and they close my number and when i visited store they told me we will active sim and give you time of extension but after reaching home my number is not working and they are making excuses and told me you have to visit again store for opening and i am facing loss of my business because of this kind of service and without using i have to pay every month their bills .Please help me out to reconnect if not please advise them to turn my sim in prepaid so that i cannot pay next month bill


Misleading

adam.farrag@gmail.com

18 hours ago

18h

Not Resolved

I did visit new W mart in JVC and there was gentleman works for wadi travel club who took my details and informed there will be ruffle draws and if the voucher I filled up picked up then they will call me for prizes collection, which they did in the following day, they called me to go to one hotel in Diera late in the evening after my 12hrs shift and insisted to take my family with me too avail the prizes which I did, however once we reached around 3-4 peoples came all to our tables and started to offer us to buy or purchase vacation packages, visas, etc where I clearly mentioned that I came long way 35km driving late evening and I want to collect my gifts, finally they did and as there was terms which I need to email them on same email address on the voucher in order to book any of the vouchers which I did and there was no response, and after my second email they did block me which makes us feel very bad as we drive long way after long working hours and after that ignored calls emails, was embracing in front of my family too!!
Looking forward for your help with this kind of scam if not mistaken
Adham
0507814190


Purchase not delivered

mohamed eamoo

20 hours ago

20h

Not Resolved

I ordered one mattress from noon application
The order was marked as delivered however i didnt receive my order and i have contacted noon they said its already delivered
I told them again nothing received no one contacted me for the delivery on whats app or call or anything


Order number
Item ID NAEH90098864124-1
Mobile number :0569016530
Name mohamed emam


My deposit amount not return

Prakash

3 days ago

3d

Not Resolved

One day I buy rental car I pay deposit amount 2000AED after 5 months finish not return my money


My sim is not working since 2 days

Mostafa Hanbali

3 days ago

3d

Not Resolved

Came to du branch yesterday to install an esim, and they told me that it is not working and you need to wait till tomorrow and re-visit us came today and nothing changed they told me still not working and you need to try and visit us again !, i am without a sim and internet since yesterday and they are simply saying thats the process and you need to wait


Refund issue

Mhd Fajis

3 days ago

3d

Not Resolved

I joined the Gym on 06th August 2025 taking a 3-month membership. The next day the gym closed due to legal issues and was not informed with prior notice. During the 2 months closure of the gym the owner promised me refund of my membership once the gym is re-opened. After the re-opening the gym owner is not coperating and told me that the money will not be refunded


Issue with the footwear which is scratching my leg

Oshi04

4 days ago

4d

Not Resolved

Hi,
I purchased a footwear from Aldo, Abu Dhabi Mall on 16th May 2025. Within two weeks, the buckle came off, and after multiple visits the store exchanged it.

However, the replacement pair started hurting my foot (pictures attached). I reported this to the staff and requested them to escalate the issue, but they declined, saying a second exchange isn’t possible. I still took the pair back, but after giving it another try, the same issue continues.

Hence, I contacted the store manager, he asked to WhatsApp everything , post that he also stopped responding to my messages and calls.


Changeable Flight

Recep Emre Akın

4 days ago

4d

Not Resolved

Hello, I'm Recep Emre from Turkey

Through biletdukkani.com, I purchased a round-trip international flight ticket from Etihad Airways for a total of $1895 together with my friend. Since our plans might change in the future, I paid an additional fee to choose a flexible (date-changeable) ticket option.

However, when I called the company today to request a date change, I was told that a very high penalty fee would be applied.

What’s even more surprising is that when I checked the Etihad Airways official website to buy a new ticket for the same new dates, the total price was $2460. Yet, Bilet Dükkanı informed me that I would need to pay an additional $2550 on top of the original $1895 as a “penalty” — meaning they are asking for an amount far higher than simply purchasing a brand-new ticket.

Moreover, although I originally paid more for a flexible ticket that allows date changes, I don’t understand why another penalty fee is being charged.

I believe this situation is unfair. I kindly request that customers not be misled or overcharged, and that ticket change procedures be carried out in accordance with the ticket’s conditions, with a reasonable or no additional fee.


Scammers

Valentine

4 days ago

4d

Not Resolved

They have changed the date of delivery first and then never refunded. Emails and calls are ignored.
Just saw their huge advertising poster on Ras Al Khor road and realized how many people can be scammed. Be careful!


Deposit not being refunded

Ahmad Ansari

5 days ago

5d

Not Resolved

I rented a car from Abu hamdan car rental on 20th august. I paid a refundable deposit of AED 2,000, which was supposed to be returned after the car was returned. Despite returning the car in perfect condition, the company has not refunded my deposit.

I tried contacting the company multiple times by phone and WhatsApp, but they are ignoring my messages and one of their staff members has even blocked me. I also sent them a formal final reminder, but they did not respond.

I am attaching the receipt copy and screenshots of my communication attempts as proof. I kindly request DED Consumer Protection to assist me in getting my AED 2,000 deposit refunded.


Delayed Delivery Despite 60-Minute Guarantee

visakh vijayan

8 days ago

8d

Not Resolved

I'm writing to file a complaint regarding my recent online order from DrNutrition (Order ID:2001111. Despite the 60-minute delivery guarantee, I haven't received my order yet. I've waited well beyond the promised timeframe, and the delay has caused.

Date of Order: 01-10-2025


Ordered lenovo laptop and delivered Dell laptop which is not working

Rohini Pradeep

9 days ago

9d

Not Resolved

I ordered a lenovo laptop.they gave all specifications through wats app. Delivered the laptop through courier service. They didn't allowed to open.when package was opened they delivered a dell Laptop and it is not even switching on. When I contacted the shop they are not responding


LEDV bulb

Rabiya

9 days ago

9d

Not Resolved

plss change my prodect


Fake product give me through the online

Ubaidali M

9 days ago

9d

Not Resolved

2 weeks before I saw a advertisment in Instagram for the JBL headphones,Then I send the message to his Whatsapp number, he told me original JBL tunes 760 NC headphones price only-69 AED, again I ask him this is original or not ,then he told me it's original,I have complete chat


Selling fake peiducts

sumaira

11 days ago

11d

Not Resolved

I ordered a co-ord set from an insta page in dubai they sent me the size guides and i selected my option but when i received the dress there was 2 inches size dif and i approached them to exchange it as this was not the right size as per their size chart ..... they asked me for extra amount which i am.not willing to pay as mistake is at their end ..... i sent them measurement and all but they stopped responding me..... please take action agaisnt such fake business.


Fake product

Faranarshed Arshed

11 days ago

11d

Not Resolved

Jumerah village circle berries selling expired cigarettes and fake products more then real prices they are hidding all the products behind the shop somewhere and price is more then real products


Refuse to free car wash against promotional coupon

Atif Umer

12 days ago

12d

Not Resolved

Satea car cash clearly written on promotional free car wash coupon that after 6 car wash they will give free body wash but now they refused to give that service.


Delivered food 1 hour beyond the delivery time

Elton

12 days ago

12d

Not Resolved

Same as the title, ordered food around 12:30- eta was 1:15, received the order at 2:00am. They have a policy of 1 dihram for every minute delayed. Im supposed to get 45 but got only 30AED as a refund


Booked order but not received/can't track

Mubarak Ali Johny

17 days ago

17d

Not Resolved

Hi,
I have placed an order in this website. Then I can't track my order and no response from them. If I track it error msg is coming like invalid token. Most of the people compliance about this website. This is the scam. Dubai police should take necessary action regarding this. Most people lose the money including me.
Thank you


Still no refund

Smart TV

19 days ago

19d

Not Resolved

It has almost been 4 months since placing an order with this company. Up to today and in spite of numerous communications with their customer service, no refund has been made despite them promising to do so. I truly believe that I have been scammed and that they have no intention of refunding. I advise anyone reading this complaint to stay away from this company I pray that good will punish those responsible for stealing my earned money.


THE ITEM RETURNED BUT NOT REFUND

SAEID PAIMARD pAIMARD

37 days ago

37d

Not Resolved

I RETURNED ONE
XFX Mercury AMD Radeon RX 9070XT OC Magnetic Air Edition with RGBXFX Mercury AMD Radeon RX 9070XT they send me wrong item i send them back the same item next day . This is already two months now we already contacted them many time finaly they saying we can’t refund item


Tamper Box

HM & MM ORBITA

37 days ago

37d

Not Resolved

I received my order Nutrigen Omega from Amazon last 25 August with tampered box and stained lid of the bottle. I wanted to demand for a change, since I have some doubts, but it was ignored.


Undelivered food and offers No refund

neds castillo

38 days ago

38d

Not Resolved

My order has been placed and paid by debit card. They called me and said they were unable to deliver on my location because it was far. Then they said they will not refund me with the money I paid. Totally scammers!


End of Service Benefits Reversal

Jenilyn Padilla

38 days ago

38d

Not Resolved

I am writing to formally ask help and assistance of my End of Service Benefits to my outstanding loan, in line with the agreement I signed with Rakbank.

As clearly stated in their email, once I had submitted all the required documents, the remaining balance of my End of Service Benefits would be reversed to my bank account after deducting the agreed portion for my loan. I have already submitted all the documents requested, and also received my salary in the same RAKBANK account.

I emphasize that I strongly disagree with their decision to take the full amount of my End of Service Benefits. Their own communication also stated that my consent is required, and I have never given such consent. I signed an agreement for monthly loan payments, and I expect this to be honored.

It has been very difficult for me to manage this situation. I have gone to different bank branches on my days off, made numerous calls at my own expense, and sent countless emails—yet I keep receiving inconsistent responses. This has caused me significant financial and personal distress. I worked for six years to earn this gratuity, and it is deeply unfair to deny me the balance that rightfully belongs to me.

I am kindly requesting help and assistance to resolve this matter and release the remaining balance of my End of Service Benefits.

Thank you so much


My Cargo is not shipped since 3 months

Anuj Saha

38 days ago

38d

Not Resolved

Hello on May 18th i booked air cargo from Dubai to India, it was supposed to be delivered within 15 days but its more than 3 months i am not getting any update from KRS Cargo