Magic planet
Complaints: 1
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Magic planet
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Magic planet
Magic planet
Pending refund of AED 206 since 17 May 2025
I bought two tickets from the Magic Planet website, and both amounts were deducted from my bank account. However, no credit was reflected on my Magic Planet cards. I called their customer service, and they informed me that I need to visit one of their branches to add credit for one of the purchases, and that the other amount would be refunded.
Since May 17, I have been waiting for the refund, but they keep giving me false promises.
The amount in question is AED 206.
Magic Planet case reference: [Ticket: 8809889]
All supporting proof has been sent to them, including via WhatsApp to the store in charge.