Your Voice, Your Resolution
Have you ever faced a frustrating experience with a product or service in the UAE? We understand your concerns, and we're here to empower you. Welcome to complaints.ae, the platform where your voice matters.
إغلاق الحساب + قيمة الرصيد + عدم تعاون خدمة العملاء
أتقدم بهذه الشكوى ضد متجر سحر الشرق للعطور، حيث تم إغلاق حسابي منذ أكثر من شهر وكان به رصيد قدره 180 درهم إماراتي، ورغم تواصلي المتكرر مع خدمة العملاء عبر واتساب، لم أتلقَ أي رد مقنع أو حل للمشكلة حتى الآن، وأطالب باسترجاع رصيدي أو إعادة تفعيل الحساب فورًا وتعويضي عن الضرر حيث ان فتره العرض انتهت
Blocked my account and not refunding my money
0553331743 رقم الهاتف: Suggestion Details: Dear concern, I have been using e& money application since 5-6 month for my credit cards payment and utilities payment.. on 5 july they have blocked my account for no reason. Untill now its still block. Customer service is not helping to resolve my problem. The problem is I have AED 4800 in their wallet since 5 july. I have family here and they are not returning my funds. Please help me to reslove this issu
Received wrong food, and requested for replacement not delivered
Delivered wrong food item which ordered at 01.24.34pm which we received at 2.07 pm and we call for replacement at 2.17 pm till the time we didn't receive it, when we call them again at 3.20 pm still they didn't send it,
Faulty Washing Machine – Refund Refused by Seller
I bought a washing machine from this seller for AED 450. He said the machines are serviced with no faults and gave 1-month warranty. The first machine had issues, and he refused repair or pickup, so I paid transport to return it. He gave me another machine yesterday, and I paid transport again. This new machine also doesn’t work — the panel is dead and cannot wash clothes. I asked for a refund since both machines were faulty, but he refused and said, “Do whatever you want.” I request a full refund.
Fraudulent job offer and placing in laboure category
Dear Potential Candidates, I am writing to share my experience with Mada International Electromechanical to help inform your decision about pursuing employment with them. I was recruited from India for a draftsman position, with the job offer specifying responsibilities involving AutoCAD. The company provided a 30-day visit visa, with a clear commitment in the offer letter to process an employment visa within 15 days. However, upon arrival, I was assigned the role of a storekeeper in Bida Zayed, which was unrelated to the promised position. Additionally, the employment visa was not processed until the 27th day, leaving insufficient time to complete the transition before my return. Furthermore, the company failed to pay my salary for the work performed, indicating fraudulent practices. Despite assurances of career growth and professional development, these promises were not fulfilled. I strongly advise candidates to exercise caution and thoroughly verify the terms of employment before joining Mada International Electromechanical, as my experience suggests a significant discrepancy between their commitments and actual practices. This company’s actions point to fraudulent behavior, and potential employees should proceed with extreme caution. Sincerely, [THANIKESAN V M]
Never received my refund
I placed on order in may and the very time I was checking on their website, I was getting the same update: my order was placed right on the day I was checking and that it will arrive in 2 weeks. Every few days, same story. I called them and the lady had no clue about my order and that they will get back to me by email. The email was saying that they will place the order just then, and that I will get my product by the end of June. So I’ve decided to cancel my order and ask for refund. And I’m waiting for it since 3 months. All I’m getting is the same lame excuses mail with “we are actively working on it”. I believe they are fake and stealing people’s money.
يتصلون بي كل يوم ولكني لم اسجل في اي شيء من طرفهم
كل يوم يقوم شخص بالاتصال بي من تطبيق كاش ناو ويخبرني بشخص اخذ منهم مبلغ وعليه ان يسدده ربما شخص اعطاهم هاتفي ولكني لم اقم بتسجيل هاتفي معهم لهذا الشخص ويقومون بالاتصال بي كل يوم ويتحدثون بطريقه غير لائق واليوم قام احد الموظفين بالاتصال بي برقم هاتف غير معرف باسم الشركه وتحدث معي باسلوب غير لائق وكان الرقم هو +971503861987 الرجاء اخذ الاجراء اللزم لانهم في قمه الازعاج وعدم الزوق ويقومون بالازعاج في جميع الاوقات الصبح الباكر والمساء منذ اكثر من شهرين وانا لم اخذ منهم شيء لماذا يتحدثو معي رجاء اريد عدم الاتصال بي مره اخري وأزاله رقمي من طرفهم وهو +971562750087
Short credit of amount
As per inward advice USD 36,910/- was received from insurance company, - AED 134,834.75 is credited to my account on 19th April. - Conversion rate applied by FAB is 3.65 (USD TO AED). The actual USD conversion rate as per UAE central bank site is 3.6725 (this rate is fixed) - Short credit of AED 717/- to my account. Kindly explain this shortage.
Fraud
I have paid this company 11500dhs to maje my visa n now they r diing any procedure,bcze he forgot to stamy my visa n now he his blaming past november 2024 he has taken my money n now when i told him to give my money he is blackmaing n torching me thst i will call police or cid they will put u behind the bars or deport u this is not he is doing all this i am stressed out pleaee help me sir Thankyou
Warranty
I changed my prescription lens last October 2024. June 25, 2025 the frame was broken. June 28, 2025 I went to Ibn Battuta branch to change it but it’s not available. June 29th I went to Al Reem mall AUH and it’s not available too but they checked in Dalma mall branch and has only one piece but have to pay 400 for the frame because it’s out of warranty and to be able to used the existing lens. I drove right away to Dalma Mall to received the replacement frame. I asked Mr. Marcha the sales rep. that I have decided now to change my prescription lens too which still under warranty but with a different frame. The reason why I want to changed it because if in case my existing frame was broken again I will never be able to use my lens again because this frame is discontinued. So to save money and use my lens warranty as well. But Mr. Marcha said they will changed it only for manufacturer’s defect. Could you please help me regarding this matter because I believe its my right to have it.
Not giving my money back
From this company I apply for Lithuania work permit visa at February 2024, within one year they can not provide me any documents or work permit. As per our agreement if they are unable to provide work permit within one year. They will refund my full money. After one year finish I was applying for refund. It's already more then three months now they stop response my email, After call their company their behavior was too rude. And not give me any satisfied answer. Please help me to get my money back. I will pay more then 10,500AED.
Refrigerator repair
Repairman visited and stated that there was a problem with either compressor or the thermostat, stating that he had to bring it back to their shop to determine the problem. Once back at the shop, they called indicating that the problem was the compresssor. REturned the fridge to us and the thermostat only was replaced, they did not touch the compressor but billed us for a compressor repair. Instead, they replaced our thermostat only with a thermostat that was not compatible with original model which does not correspond with the thermostat settings inside of the fridge. They billed us however for compressor repair and gas refill
Undelivered parcel the courier wasn’t communicate properly
I ordered an item from vreal fashion and was out for delivery on time which is after a day i ordered this courier services reached me out the next day that my item is out of delivery i was expecting it that day because i sent my location pin via Whatsapp but still no parcel received that same day. The next day i received another message saying it is out of delivery likewise i sent my pin location so i was expecting again my parcel and around 9pm i received a call from the rider saying he cant deliver that day because of some broken tire issue so i said its fine he can deliver the next day. So another day has pass still no parcel received someone called me again from the services saying they having trouble on their delivery schedules which again i understand and they told me they will assure the next day they will deliver my item and this will be their priority and until now no one from the received me out and still i havent received my item this is very unacceptable i understand that there are delays but atleast they reached me out.
Taxi bad attitude
I booked a taxi and waited a long time, but the captain didn’t move from his location. I sent a message and even tried calling him, but he didn’t respond. At first, I thought maybe he was just busy, but then I saw he was actually going farther away instead of coming toward me. I waited until I had no choice but to cancel the booking. I don’t understand—what’s the purpose of giving the captain's contact number and chat box if he won’t use them to communicate? Honestly, I felt really frustrated. I hope Careem takes action taxi number 10258 Red Roof Toyota Camry Hybrid
refusal to exchange functional nok gold detector machine or refund
I ordered gold detector devices that do not work worth 15,975 USD while I was in the country and they shipped it to me and now I have complaints from customers in my office in Burkina Faso. I brought all the machines back to their shop and the shop does not want to exchange the devices and does not want to refund me and it is the same with customers who have already taken the machines and found that it does not work, they do not want to exchange or refund me.
CREDIT CARD OVER CHARGED
Dear Sir, As I talked with the customer executive of ENBD today, I have deposited 720 AED of the overdue amount by Tuesday evening. But ENBD imposed so many charges on my card and blocked now. I was using my card properly, suddenly on May 4th, my card got blocked and I cannot use it. Since that ENBD bank is simply posting charges and it accumulated very high upto around 10000 AED. Kindly help to remove those charges and activate my card. 1. 01052025 ENBD Card used Messages.jpeg 1. 1/05/2025, I have enough balance in my card and I used it. pfa above ... 2. 02052025 ENBD Card used Messages.jpeg 2. 2/05/2025, I have enough balance in my card and I used it. Balance here 6,624.29. pfa above ... 3. 02052025 ENBD Card used Messages-2.jpeg 3. 2/05/2025, I have enough balance in my card and I used it. Balance was 5310.11 AED. pfa above ... 4. 03052025 ENBD Card used Messages.jpeg 4. 3/05/2025, I have enough balance in my card and I used it. Balance was 4612.72 AED. pfa above ... 5. 03052025 ENBD Card used Messages-2.jpeg 5. 3/05/2025, I have enough balance in my card and I used it. Balance was 3677.17 AED. pfa above ... 6. 04052025 ENBD Card used Messages.jpeg 6. 3/05/2025, I have enough balance in my card 2650.41 and I used it. On 4th May Suddenly I received a message that I have used more than 5,705.97 AED than my card limit and if I don't paid that bank will charge me over limit fee. Actually I never used my card without any balance in it. When I tried to use my card in Jaleel traders for 384.30 with a card balance showing 1250.41 aed (pfa above), it declined and I used my debit card for payment. From May 4th 2025, till now ENBD charged me around 10000 AED as some charges. I tried to contact the bank directly and called customer care several times and still I didn't get any favorable reply. Kindly remove my unimposed charges asap and I can use my card properly like how I did before. Kindly give me a favorable reply. KINDLY REGISTER A COMPLAINT REGARDING THIS AND GIVE ME A REFERENCE NUMBER ASAP. Kind Regards Aju Mohan Cont: 0524606651
Ordered Ps5 Pro, got Ps5 Slim.
Dear team, I received this order of mine, which was supposed to be a Ps5 pro. However once I opened the parcel it had a Ps5 Slim in it. I initiate a refund request from Noon, but they rejected my claim on grounds that the product was not what the facility teams packed. Ordered from Noon Mall Order ID: NAEH60006418997-1 Paid: AED 2899 Appreciate if you could advise. Thanks. Regards, Harris Javed +971588847285 harrisjvd75@gmail.com
Defective watch and not processing refund
I brought a watch from Palazo Jewellery LLC from there Dubai Outlet Store. The watch was not working and hence i went back to store to return it. The sales guy named Mike took the watch back and said they will refund the money within 15 working day. I called them after 10 working days to check for the refund and they said they cannot process the refund and wanted me to get the defective watch back. The sales guy on call was talking in so bad manner.
Security deposit refund ADCP
Despite multiple reminders there is no response from ADCP and the deposits which I paid for ISTA cooling system have still not been returned. The deposits were provided as part of tenancy agreement and no valid reason has been communicated for withholding the refund. I shifted from the apartment on June 9, closed all accounts and submitted final bills.
Account closure and extra charges
I didn't use my FAB account since last 4 months. The balance keep getting negative to almost 800 AED. Now i want to close my account and I cleared all the negative balance. Still I can't close my account. I called the customer service and they said you have to pay more 201 AED to close the account. While my bank application is showing 0 negative balance. Still they are asking to pay more money which is completely unfair
تم سحب رصيد نقاط شير الخاص بي
إلى السيد/ مسؤول جهاز حماية المستهلك المحترم، تحية طيبة وبعد، الموضوع: شكوى بشأن سحب غير مبرر لرصيد نقاط الولاء من برنامج “شير” ماجد الفطيم أتقدم إليكم بهذه الشكوى راجيًا النظر في المشكلة التالية واتخاذ الإجراءات اللازمة تجاهها: الاسم علي محمود رقم الموبايل المرتبط بالبرنامج 0523286281 رقم بطاقة شير 9478400019640321 بريد إلكتروني Ali.elhenawy1687@gmail.com إلى السيد/ مسؤول جهاز حماية المستهلك المحترم، الموضوع: شكوى بخصوص سحب غير مبرر لرصيد نقاط الولاء من برنامج “شير” وتأخر الاستجابة من الجهة المسؤولة أتقدم إليكم بهذه الشكوى بخصوص واقعة حدثت معي تتعلق ببرنامج الولاء المعروف باسم “شير”، حيث فوجئت بأنه قد تم سحب رصيد النقاط الخاص بي من حسابي المرتبط بالبرنامج، دون علمي أو قيامي بأي عملية استبدال أو شراء تبرر ذلك الخصم. منذ ما يزيد عن شهر ونصف، وأنا أقوم بالتواصل مع خدمة العملاء الخاصة بالبرنامج بخصوص استرجاع رصيدي، وفي كل مرة يتم إبلاغي بأنه “سيتم إرجاع الرصيد قريبًا”، لكن للأسف حتى الآن لم يتم اتخاذ أي إجراء فعلي، ولا أجد منهم سوى الوعود المتكررة، والمماطلة، والتسويف، مع تجاهل واضح وعدم اهتمام بحقي كمستهلك. وقد أبلغني فريق خدمة العملاء أن رصيد النقاط تم تحويله من حسابي إلى أحد أفراد العائلة، وهو ما أنكرته تمامًا، وأكدت لهم أنني لم أقم بأي عملية تحويل، علمًا بأن هذا النوع من التحويل – حسب الإجراءات المتبعة لديهم – يتطلب إرسال بريد إلكتروني رسمي مني يفيد بالموافقة على التحويل، وهو ما لم يحدث إطلاقًا، وقد أكدوا بأنهم بحثوا في سجلاتهم ولم يجدوا أي طلب تحويل صادر مني، مما يثبت وجود خلل واضح في التعامل مع رصيدي لقد بذلت كل ما في وسعي لحل الموضوع بشكل ودي، لكن عدم الجدية في التعامل معي، وعدم وجود أي نتيجة ملموسة حتى الآن، يجعلني أتوجه إليكم بهذه الشكوى طالبًا التدخل العاجل من قِبل جهاز حماية المستهلك لإلزام الجهة المسؤولة بإرجاع رصيدي من النقاط، ومحاسبة المقصرين عن هذا الإهمال، مع حفظ حقي في التعويض المناسب عن هذا الضرر المعنوي والتأخير غير المبرر
No responsibity
Dear I am writing to express my deep dissatisfaction with the handling of my cargo delivery and the extremely poor communication from both your office and delivery personnel. Despite multiple follow-ups, I received some cartons, with a promise that the items would be collected the next morning by 10:00 AM. However, no one showed up until 11:30 AM, and when I called the person who delivered the cartons, he assured me he would return the call shortly — yet I received no response even after waiting 30 minutes. Now, he is not even answering the phone. All our goods are left outside in an unsecured manner, and no one from your team has taken the initiative to resolve this issue or even call back. This level of service is completely unacceptable and unprofessional.
Charging extra money in fraudulent
Hi, I want to file a complaint against gymnation Dubai silicon oasis branch. They didn’t tell me that they are registering my name as in new branch registration. I kept paying them every month, even if I was not using gym but now when I paid already 230 dirhams for the cancellation of my membership now they’re asking me to pay them 700 dirhams extra for cancellation of another membership when I rejoined them in this branch, they told me that they are registering my name in the previous branch and it will be continuing under same membership. Now they’re asking me to pay another timeeven after cancellation of my member. They are giving me mental torture and pressure. They charged me extra AED 460 even after cancellation without my consent.
Pending refund of AED 206 since 17 May 2025
I bought two tickets from the Magic Planet website, and both amounts were deducted from my bank account. However, no credit was reflected on my Magic Planet cards. I called their customer service, and they informed me that I need to visit one of their branches to add credit for one of the purchases, and that the other amount would be refunded. Since May 17, I have been waiting for the refund, but they keep giving me false promises. The amount in question is AED 206. Magic Planet case reference: [Ticket: 8809889] All supporting proof has been sent to them, including via WhatsApp to the store in charge.
No response just taking money
I subscribed to their filter water services, and they showed me it is used in SEHA. I signed a contract and they take money on monthly basis, now the device showing the water not clean. They don’t answer calls, no answering for msgs, they see everything and ignore.
Refund for undelivered items
On June 22nd I made a supermarket order through the Careem app paying for it in advance. There were 3 items missing which I reported immediately. I received an automated message saying that no refund was available which I then proceeded to report immediately. I have since received 2 copy and paste responses saying they’re working on ensuring it doesn’t happen again and thanking me for my understanding yet have not refunded my money. I’ve requested to speak to a manager and have sent 3 further messages to that effect to which I’ve had no response.
Customer service refuse to cancel my flight ticket
I requested trip.com to cancel my flight ticket under booking number 1651507079951131 as I am very sick with an ankle cast for 6 weeks and will not be able to travel. As per their policy cancellation is free with full refund if there is a medical condition. I requested for cancellation and refund along with submitting my medical report. Trip.com has been refusing to give me updates on the cancellation and refund status. While on the app it’s mentioned that the request was to be completed on 24 June (3 days ago). I am frustrated at the current situation and have been trying to get any updates from the company and they refuse to give solid information. Appreciate your support as I am immobilised and unable to leave my home let alone travel abroad. Thank you Sara
Didn’t offer solution as promised even after paying entire amount
I have got installed a water filter system for my villa. Within three days the filter system had a leak which caused me a loss of lots of water and water bill. After two months of usage, again there is leak. But the team is not responding now. A lot of water is getting lost. So I closed the valve, bug once the water finish in tank, I will not have any water supply.
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