Hi Team,
Good Day!

My name is ASIF ARIF I am living in UAE for past 12 years and I always respect the rules and regulation of this beautiful country. in recent time i had worse experience with hala drive and i came to this conclusion that i have to bring this into your notice.

I wanted to register my complain against hala drive ( rental Car ). I booked their car J7 AUH number AD19 70553 from 11th may 2024 till 1st june 2024.

I had return the car in a same condition i received. At the time of handover they took 40 minuted to examine the car and gave me a checklist acknowledgement form.

After 3 days they send me a vedio which declares that there is some damage in AC . I approached them and got no answer on it. Hower same day they charged me AED 1050/- as a claim without bringing this in my knowledge. Proof can be provided. The number i always been in touch is in hala drive is +971 50 183 7112.

On 18th June i recognized that there is a unauthorized deduction on my credit card however upon contacting hala drive came to know that they charged me for AC Damage.

I approached them many times and they took 3 weeks to respond me back as a result of proven guilty as per their investigation. I raised my concern with the staff and raise my concern on not being comtacted at any movement of time.

I wanted this matter to lookup from your end and investigate it further as an individual consumer its my rigth to get my money back because i did nothing with the car and return in the same condition i received.

For any further support you may reach out to me anytime.


Asif Arif