I requested trip.com to cancel my flight ticket under booking number 1651507079951131 as I am very sick with an ankle cast for 6 weeks and will not be able to travel. As per their policy cancellation is free with full refund if there is a medical condition. I requested for cancellation and refund along with submitting my medical report.

Trip.com has been refusing to give me updates on the cancellation and refund status. While on the app it’s mentioned that the request was to be completed on 24 June (3 days ago).

I am frustrated at the current situation and have been trying to get any updates from the company and they refuse to give solid information.
Appreciate your support as I am immobilised and unable to leave my home let alone travel abroad.
Thank you
Sara