They never deliver the orders and they don’t refund money for months, they are fraud and they steel our money

we never got our refund from Thwifty for the order placed on 26th Dec 2024 for Hard drive and still we are chasing for the same but they only give update like "Under process", "signatory not available", "Bank transfer issues"

Placed order on 24-05-2025 delivery was supposed to be on 31-05-2025. When order was not delivered , I called and e mailed them several times to no avail. I then asked for a refund on 25/06 I requested a refund and up to date no refund has been received in fact, they stopped answering my e mails.
I have seen similar complaints on your site and other such as Reddit and Trustpilot and wondering as to how they continue to scam people and get away with it.

Vendor: Thwifty (thwifty.com / bh.thwifty.com)
Purchase Date: 31 January 2025
Total Amount Paid: BHD 224 (BHD 186 + BHD 38)
An order was placed with Thwifty in January 2025 for 224 BHD. Despite 3 months of misleading updates, the product was not delivered, and after formally cancelling the order in April 2025, no refund has been given, despite assurances. The matter was brought before the UAE Consumer Protection, but only 38 BHD of the 224 has been refunded. I have had to reopen the UAE complaint three times. It remains unresolved. Thwifty is a disgraceful, unethical company. Avoid at all costs.

Ordered some peptides that did not arrive.

Sent many emails that were unanswered finally received a response informing me the order would be delayed by 1 month.

Requested a refund and told the refund would take 15 working days which I believe is unacceptable given the ease of modern day e commerce.

However the refund was still not received and after another few emails I was asked to provide my bank details because there was a problem with their payments system.

In the end I have raised a refund request directly with my card issuer as I am not comfortable giving this company my bank account details.

In summary I would not recommend this company in any circumstance, they do not appear legitimate.