I bought a few items from Pan Emirates, including a mattress. I specifically asked if it was motion-resistant and suitable for a hydraulic system bed, and I was assured at the Barsha branch that it is. Since I am a light sleeper, this was very important to me.

However, after receiving it a few days ago, I have been unable to sleep because I can feel my husband moving, and the mattress vibrates. On top of that, I am unable to lift my hydraulic bed, and it almost broke due to the excessive weight of the mattress — even three members of the Pan Emirates crew struggled to fix it.

Now, I have been told that it cannot be returned because it does not have a manufacturing defect, despite the fact that I was given incorrect guidance when making the purchase