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/5

Complaints: 11

Careem

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Careem

They charge me more than the cost

lemon

22 days ago

22d

Not Resolved

On 16th of October i ordered careem
They detuct 100 aed and the trip cost 21 so i have 79 aed with them i didn't get it i call and send messages to them but as usual they didn't reply
So please help


Delivered food 1 hour beyond the delivery time

elton

48 days ago

48d

Not Resolved

Same as the title, ordered food around 12:30- eta was 1:15, received the order at 2:00am. They have a policy of 1 dihram for every minute delayed. Im supposed to get 45 but got only 30AED as a refund


Missing items

ahmed8

108 days ago

108d

Not Resolved

I placed an order through Careem on 29/7/25 at 11 pm from Careem quick . When I received the order, one of the items was missing. I contacted Careem customer service, but no action was taken, and no one is taking responsibility.

I followed up several times, but still did not receive a resolution or refund.
This is unacceptable and caused inconvenience.

Order Number: 123822520

I kindly request your support in resolving this matter and holding the company accountable.


Scam

Mjellery

133 days ago

133d

Not Resolved

I just got a taxi to the airport. I tapped for what should have been a 115 aed taxi. However 11,750 came out of my account.


Refund for undelivered items

riham

141 days ago

141d

Not Resolved

On June 22nd I made a supermarket order through the Careem app paying for it in advance. There were 3 items missing which I reported immediately. I received an automated message saying that no refund was available which I then proceeded to report immediately. I have since received 2 copy and paste responses saying they’re working on ensuring it doesn’t happen again and thanking me for my understanding yet have not refunded my money. I’ve requested to speak to a manager and have sent 3 further messages to that effect to which I’ve had no response.


Careem

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/5

Careem

Careem

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