On June 22nd I made a supermarket order through the Careem app paying for it in advance. There were 3 items missing which I reported immediately. I received an automated message saying that no refund was available which I then proceeded to report immediately. I have since received 2 copy and paste responses saying they’re working on ensuring it doesn’t happen again and thanking me for my understanding yet have not refunded my money. I’ve requested to speak to a manager and have sent 3 further messages to that effect to which I’ve had no response.