We ordered a bedroom set from homework living a few months ago. We were told that the order would take 4 weeks to be ready. They delivered the bedroom 11 weeks later. The quality of the work is very poor:
- the paint used has a very strong smell making it very toxic to have at home, and especially in a bedroom.
- the paint is smudged on the edges with poor finishing quality.
- the bench design that they delivered is different from the one I had submitted.
- the legs support in the middle of the bed are higher than the rest of the legs of the bed, afecting the stability of the bed
- the plyboard used for the bed base is very thick and was painted in black using very poor paint. When I wiped it to clean the bed, before using, the paint came out on the cloth.
- the headboard of the bed is very weak, it moves when weight is applied to it.
- the quality of the fabric stitching on the headboard is very bad with bubbles around the corners
- the drawers of the nightstands have a very low internal height. I can't fit anything in them, although they have the exact same external dimensions as the drawers on the console, yet the internal height of the console drawer is higher allowing to store things easily. I had specifically asked that the nightstand drawers be deep enough.
The alignment of the 6 drwears of the dresser is not perfect.
We tried finding an intermediate solution and asked them to fix the issues as such:
- to remove the paint entirely from the furniture and have the wood polished to get rid of the toxic paint. ( they said it's not possible)
- to replace the plywood with a thinner one
- to fix the bench since the design is different. ( they said if they cannot fix it they would refund it)
- to reinforce the headboard
The whole experience has been very inconvenient, with furniture, brought in and out, delays, no solution to our issues.
We have requested that they refund us and display the furniture in their showroom and sell it, but they refused. This store is not collaborating at all and we would like to get refunded back our money.