Hi, I want to file a complaint against gymnation Dubai silicon oasis branch. They didn’t tell me that they are registering my name as in new branch registration. I kept paying them every month, even if I was not using gym but now when I paid already 230 dirhams for the cancellation of my membership now they’re asking me to pay them 700 dirhams extra for cancellation of another membership when I rejoined them in this branch, they told me that they are registering my name in the previous branch and it will be continuing under same membership. Now they’re asking me to pay another timeeven after cancellation of my member. They are giving me mental torture and pressure. They charged me extra AED 460 even after cancellation without my consent.

In December of 2022, we found out that gymnation was double charging our credit card (i.e. charging us twice a month for the same membership). We proceeded to call gymnation and try to solve the issue, they tried to claim that they were charging the card for 'the membership of my wife Asmaa Mansour,' which was peculiar as my wife never had a membership with this gym.

Later we find out this all started due to a misunderstanding, because my wife was acting as a guarantor for my son while he was renewing membership. Thus, they had made 2 accounts, one for my son and one in the name of his mother. After that they started charging twice a month in the name of my son and wife, so they could 'double-dip' so to speak.

We found this quite unacceptable, so we decided to formally terminate our membership with gymnation by sending an email stating that we would like to resolve the issue, and that we were no longer interested in renewing our memberships. We even sent proof from the hospital after my son's car crash that he could no longer exercise for a long time. Despite all this, this organisation still try to charge our credit card (which has now been blocked) 2-3 times everyday! They also still send hostile emails/text messages/phone calls harassing and threatening my son about these payments.
Thanks