The sales agent from FAB called me to get a credit card and he said that I will get an iPhone or reward points to cash out that is worth 5,000 AED. He said I can choose between the two options and I said that i want the cash. Now the bank is telling me that I can get only the phone so this was a false promise and I submit a complaint the said it will tale 3 days and it has been 2 weeks with no resolution. I have a screen shot from whatsapp conversation with the agent saying that I can choose either points or the phone

Am going through hard financial problem i agree and i have pending dues with bank
One of the agent calling me and office with in-proper way with harassment & talking against my family .
Harassing me and talking against my family they don't have rights .
I told them please proceed legally.