I am writing with disappointment regarding my recent experience with FAB Bank. In December 2024, I opened a Tier 2 account through FAB representative, Mr. Srujan, and was informed that, as part of their ongoing promotion, I would receive an iPhone 16 (128 GB). Unfortunately, despite repeated follow-ups, I am yet to receive the promised item—and it has now been 6 months. Now on contacting the customer care team they have closed my complaint without my consent stating the promotion policy has been revised and I am no more eligible as per the new policy in 2025.
This is very frustrating when the representative assured me every month stating I would receive the reward by end of the month and now the representative has resigned from FAB and FAB is not fulfilling the T&C guaranteed my their staff.

The sales agent from FAB called me to get a credit card and he said that I will get an iPhone or reward points to cash out that is worth 5,000 AED. He said I can choose between the two options and I said that i want the cash. Now the bank is telling me that I can get only the phone so this was a false promise and I submit a complaint the said it will tale 3 days and it has been 2 weeks with no resolution. I have a screen shot from whatsapp conversation with the agent saying that I can choose either points or the phone

Am going through hard financial problem i agree and i have pending dues with bank
One of the agent calling me and office with in-proper way with harassment & talking against my family .
Harassing me and talking against my family they don't have rights .
I told them please proceed legally.