I,m Muhammad waseem , i Applied for Europe work permit through this agancy (Evergreen overseas )(Business bay ,Union Tower ,9th Floor ).consultant Madam simrun brief us all about visa info,s .The Total amount of payment is 12,000 AED .she told us before offer letter i have to pay 2,000 AED and after offer letter i have to pay another 2,000 AED and after visa i have to pay 2000 AED so it will be all together 6000 AED and remaining 6000 AED company will deduct from me after visa .Above as i mentioned the installment plan i paid them 2000 AED after i request them for my offer letter But they reliped me i have to pay all money and then they will try for my offer letter and the Team member Madam simrun Misguided me and pass the incorret information .last week i visited them to gave my money back but they replied I'm breaching this agreement so they will not return my money back .i said to them it,s your Team member who misguided me it,s not my mistake .I want from your side needfull Assistance please assist me .