Hello there

I have had a dispute with etisalat and its been a year not resolving the issue
Now they have asked me to pay 4000 Aed within 5 days and sent a legal notice
I have complained in TDRA already, however etisalat called me regarding that saying that i have to pay the amount so there is real solution to it
Can someone please help me
I wanna know why they don’t have time to listen to my issue with the wifi router earlier and now without any breakdown of the charges they are asking me to pay