I am writing to formally lodge a complaint against a Aston cargo company that collected my goods in November 2024 for international shipment but has failed to deliver them to date. Despite numerous follow-ups, there has been no update, no delivery, and no response from their side.

The company is completely unresponsive to all forms of communication, including phone calls and WhatsApp messages. This behavior not only reflects poor customer service but also raises serious concerns about fraud and breach of trust.

I suspect that this might be a case of intentional fraud, and therefore, I request that the name of the cargo company's manager be immediately added to the UAE Exit Control List (ECL) to prevent him from leaving the country until this matter is resolved and accountability is ensured.



The company is completely unresponsive to all forms of communication, including phone calls and WhatsApp messages. This behavior not only reflects poor customer service but also raises serious concerns about fraud and breach of trust.

I suspect that this might be a case of intentional fraud, and therefore, I request that the name of the cargo company's manager be immediately added to the UAE Exit Control List (ECL) to prevent him from leaving the country until this matter is resolved and accountability is ensured.