Frequently Asked Questions
Complaints.ae is an online platform where users can file complaints about issues they encounter with products and services provided by various companies in the UAE.
Users can file complaints by providing details such as the company name, product/service description, and their specific issue. These complaints are then displayed publicly on the website for others to view.
No, filing a complaint on Complaints.ae is completely free of charge for users.
Yes, all complaints are reviewed by our team to ensure they meet our community guidelines before being published on the website.
You can search for complaints by entering the company name or keywords related to the product or service in the search bar on the homepage.
Yes, currently, users can directly respond to or comment on complaints. Also, users can support the complaints to make them more visible.
We encourage users to engage with companies that respond to their complaints to resolve the issue. You can communicate with the company directly through the contact information they provide.
The resolution time varies depending on the complexity of the issue and the responsiveness of the company. We recommend allowing a reasonable amount of time for companies to address and resolve complaints.
If you're not satisfied with the resolution provided by the company, you may consider exploring other avenues such as seeking legal advice or escalating the issue to relevant consumer protection authorities.
We take user privacy and data security seriously. Your personal information is kept confidential and is not shared with third parties without your consent. Please refer to our Privacy Policy for more details.
If you come across any inappropriate content or abusive behavior on the website, please report it to us immediately using the provided contact form or email address.