Payment of 6400 AED in 3 transactions was made to Springfield Travel & Toursim LLC Dubai Branch through bank transfer to process A2A Visa change for 2 people Passport number ( B00462395 and A00308395 ) which included money for the visa change process and security deposit of 3000 AED Refundable after exiting UAE or change of visa status. One visa was approved for passport number B00462395 and the other visa for passport number A00308395 was rejected which required a ticket back to home country.
Travel agency informed us to book ticket and we got the ticket and she travelled. After they informed us that they had booked ticket No. 1762788915867 and shared a copy of ticket which did not exist ( scam ). I checked with the airline through chat and direct call and they confirmed that the ticket was not booked and not paid by the travel agency . I have all the proof and receipts for your reference
Am asking the travel agency to refund the money for security deposit and they have refused to refund. Am kindly requesting for support in this matter because when I went to police they directed me to you.

D8GN2W issued.pdf MLC2407251071020.pdf MLC2307252161113.pdf MLC1906251189440.pdf VISA - SINGLE ENTRY - Tourism 60 days - ISSUE NEW VISA _ 0103894883632025523175652.pdf MUHAMMADI NSAANA change_status.pdf A00308395 APPLICATION.pdf Stellah passport.pdf STELLA.pdf