Vendor: Thwifty (thwifty.com / bh.thwifty.com)
Purchase Date: 31 January 2025
Total Amount Paid: BHD 224 (BHD 186 + BHD 38)
An order was placed with Thwifty in January 2025 for 224 BHD. Despite 3 months of misleading updates, the product was not delivered, and after formally cancelling the order in April 2025, no refund has been given, despite assurances. The matter was brought before the UAE Consumer Protection, but only 38 BHD of the 224 has been refunded. I have had to reopen the UAE complaint three times. It remains unresolved. Thwifty is a disgraceful, unethical company. Avoid at all costs.

Ordered some peptides that did not arrive.

Sent many emails that were unanswered finally received a response informing me the order would be delayed by 1 month.

Requested a refund and told the refund would take 15 working days which I believe is unacceptable given the ease of modern day e commerce.

However the refund was still not received and after another few emails I was asked to provide my bank details because there was a problem with their payments system.

In the end I have raised a refund request directly with my card issuer as I am not comfortable giving this company my bank account details.

In summary I would not recommend this company in any circumstance, they do not appear legitimate.

Placed an order for an interactive TV on 28Feb25 and the payment was taken, they cancelled the order on the same day, saying the item was no longer available, and the refund will be done 7-10 days. Since then I have been following up through their chat, their phones dont work. Every time they say 24-48 hours to come back and never come back. Now recently upon chatting they lied that they had already informed me earlier about some payment gateway failure and they need my account details, which I provided two times, and tthey said it will be refunded in 3 days, now it has been 2 weeks and they are still saying it will take another 10-15 days

I ordered an item almost 3 months ago. No one replies to my emails. I want my refund ASAP. I have asked for refund multiple times but no one gets back to me from your team. This is really pathetic and absurd. I feel like my money is stolen, definitely never ordering anything ever again. Pls refund my money ASAP

I order 3 items 6 weeks ago till date it has not been delivered