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Latest Complaints
Customer service refuse to cancel my flight ticket
I requested trip.com to cancel my flight ticket under booking number 1651507079951131 as I am very sick with an ankle cast for 6 weeks and will not be able to travel. As per their policy cancellation is free with full refund if there is a medical condition. I requested for cancellation and refund along with submitting my medical report.
Trip.com has been refusing to give me updates on the cancellation and refund status. While on the app it’s mentioned that the request was to be completed on 24 June (3 days ago).
I am frustrated at the current situation and have been trying to get any updates from the company and they refuse to give solid information.
Appreciate your support as I am immobilised and unable to leave my home let alone travel abroad.
Thank you
Sara
Didn’t offer solution as promised even after paying entire amount
I have got installed a water filter system for my villa. Within three days the filter system had a leak which caused me a loss of lots of water and water bill. After two months of usage, again there is leak. But the team is not responding now. A lot of water is getting lost. So I closed the valve, bug once the water finish in tank, I will not have any water supply.
Not giving the refunded money it takes 15 days already
I made a transaction for e&money 9th of june around 11pm on the app. I am sending my money to the bank account in the philippines there deducting my money on my hsbc account but there is no history saying successful. I call them the next day about it they said they already raised a case and wait for 5 working days and the money will be refunded directly on my account, so I wait for 5 days and then 1 message I received that the case has been solved. So i called them that I received a message but when I checked the statement of my bank there is no refunded money. I called them again they said they will do their best to checked it. But until now there just saying "sorry for everything we will make sure to resolved this problem. This is taking so long though this money is not big but it really a big help especially for us. And one agent in E&money name "suraj" telling me that if he can do it to send money coming from him he will send right away and its not good. I need some help to report this issue. Its not good that they are just giving promises to the person whom who trust them to wait but not giving solutions to the problem.
Damaged sofa
I supposed to receive a new sofa, but I received it in a bad condition not as new I contacted them they came they pick it, they keep it for more than one week nothing was fixed, and they return it back to me. When I contacted the again their answer was the damage is under the seat is not visible. The sofa I received is in bad condition many damages on the sofa and a lot of issues in the sofa.
Thanks.
Undelivered order
I havent answer the call of the rider coz Im at work and there is no signal and when I got home I call the rider and said just call to costumer service. They said there is nothing can do about my order and there is no refund. In my side its totally unfair I paid for 780dhs and they just dispose my order.
Direct recruitment company scam
I am looking for a job. I got one interview from afaq alamal employment service company they offer a job and they said to me for government charges they take from me 200dhs. Lots of peope going there giving money also after giving money no response from them. I lost 200 dirhams.. Daily morethan 2000 dirhams they earning like this... 1 week no response then I again going to company directly they start to take again interview asking money then they take to me management room then they said today you will get mail otherwise refund your money.. Evening they send one mail with one company name and 1 number I contact with that number... That person said to me here no vacancy and also i don't know about afaq alama company. Now I ask them give my refund they said they cannot give refund thru will give new company. And also they take money for government charges they said to me. But in the receipt they mention interview and assessment. Hr Priya she take me a interview. And management 1 lady and 1 gentleman also talk with me. I will attach a photo in receipt, mail, screenshot also
Charging money against the process, Harassment and False Commitments
I gave my Car (Dubai H 67343) to 800CarGuru for repair and it has to go for RTA passing. The responsible per, Nasir said that I need to pay first to start the process, that’s a fake statement and he promised that it will be done within 2 days. I submitted my car on Monday so Tuesday evening I was supposed to get my car but today is Friday and still I have not received my car. The person do no reply to my message and calls. Their customer service is also not responding. I tried talking to management and raised a complaint on their app but I did not receive any response.
For my job, everyday I need to go many places and due to their irresponsible behavior I am loosing a lot of money on taxis and feeling disturbed mentally.
I am requesting for action against the company and people who are cheating customer.
The item that I order did not receive yet
I order online in carrfour app an wrtr pressure cooker the seller is BUY MOORE last June 15… its show in their app that will be deliver on the next day but showing it will deliver June 18, 2025 but until now there i didn’t receive the item…. I call the customer service of carrefour and raised a complaint but until now no update from their side.
Paid and never got my dress
I paid in advance since March for my daughters Eid dress, she asked for full deposit to place the order. Now its 3 months and she never sent me that dress. I asked for refund but shes ignoring. She did this to so many people and i have proof of comments too !
Scammer
They charge for me 375 dirhams for only dirty sets and I back the car clear
After make payment , no product , not answering call
I made a payment for POS machine , once payment done . Nobody takes calls and not replying at all . Even not ready to refund the amount .
I made a payment through bank transfer .
Office contact number 044510012
Office address - 1201, control tower ,motor city Dubai .
971508993581
971559924708
HARRASMENT AND THREATENING
The Debt Collection officer was harrassing my Supervisor with the Debt i owe. They keep calling her even at work. And disclosing infomation about me without my consent. I informed them to communicate with me tbru email and they never stiopped..several times they called and speak to my Supervisor at work
Not giving cancellations
Dear SIR,
I am writing to formally raise a complaint against Mycon Marketing Management regarding the delay in processing my visa cancellation.
I resigned from the company on 19 May 2025, and I have completed my full notice period as per their stated timeline. However, despite fulfilling my obligations, the company has failed to initiate or provide any official confirmation regarding the cancellation of my visa.
I have attempted to contact the HR and management multiple times, but I have received no response. This delay is causing serious issues for me:
• I am unable to join a new company due to the lack of visa cancellation.
• I am currently without income and facing financial hardship.
• I am at risk of overstaying without fault on my part, which could lead to legal complications.
I kindly request your urgent intervention in this matter. Please take appropriate action against Mycon Marketing Management and assist in expediting the cancellation process, so I can proceed legally with my next employment.
Attached are the necessary details:
• Full Name: ANOOP ANILKUMAR RADHIKA
• Passport Number: M8883108
• Visa Number : 201/2024/2016248
• Company: Mycon Marketing Management
• Date of Resignation: 19 May 2025
I sincerely hope for your support and a swift resolution.
Thank you for your attention to this matter.
Best regards,
ANOOP A R
0545572815
Warranty and repair
Bought a pc from online seller on tiktok by name wolf store .He gave 60 days warranty after using pc for 20 days its not working and from past 25 days we are calling and he not picking calls and ignoring watsapp messages. His is from ajman his name is abu baker and mobile no is 0551401504 but we dont have his address
Goods not as described poorly installed
I contracted for window tinting services. I rewuested a privacy tint, clear on the reverse and a mirror finish to the front. The company installed a mirror tint with a dark reverse and when I raised the isdue they assured me it would lighten to the required finish once dry. However yhat is not the case. The film remains dark and allows so little natural light into my living area that my plants have begun to die after just thrre days due to lack of light.
Money refund
My name is Muhammad Shahzad (0551022363) i am professional employee Miss Hifza mobile no (0503170471) working in HPC facility management Sharjah she took me 1200durham for job but she have no job when I request hir for refund my money She is not giving me my money please help me
1000aed deposit was not refunded since March
My name is regina balucanag domingo and have rented a car through Tamam from march 3-8 https://www.tamamcarrental.ae/ https://www.instagram.com/tamam_car_rental?igsh=MXY1b2p0MmlvMG5vdg== and deposited 1000aed cash aside from the rental payment however no refund is done until now. They seldom response and almost leave you with hope when you reach them. Very poor service and no interest to response despite of relentlessly reaching all of their phone numbers DRIVER +971 52 916 9906 SALES +971 52 673 0925 MAIN +971 52 362 1308 FINANCE +971 52 779 5330. I have attempted to extend my rent at the time however they mentioned that they are only accepting new customers to get more deposits. I have the receipts on the cash transaction. I would like to formally raise a complain so they do not scam other residents especially tourists.
Fake IPhone delivered to me
KABAYAN CELLS CITY was online on Friday selling iPhones and I ordered for one, which they later delivered to me with the receipt of my payments, but on finding out, it was a very fake phone.
I there fore need my money compensated back.
complaint against misleading dry cleaning services
To
Consumer grievance Dept
Dubai, UAE
Dear Sir/ Madam
I am writing to raise a serious complaint against Dima laundry, operating at Karama, for not only engaging in misleading business practices but also demonstrating a complete lack of integrity and accountability toward their customers.
I recently discovered that the garments I had submitted for dry cleaning were in fact only washed as evidenced by the strong scent of fabric softener Downy and the overall feel and finish of the clothing. This clearly proves that the promised and charged service of dry cleaning was not rendered. Charging full dry cleaning rates for a basic wash is not just unethical but deceptive and exploitative.
Upon confronting the staff with this issue, they initially acknowledged the concern and requested I return the first batch of laundry so they could "properly dry clean it". However, instead of insisting on redoing the process, I chose to be reasonable I paid the full billed amount, trusting their assurance that such negligence would not be repeated. In good faith, I then handed over a second lot of laundry with the clear understanding that this time, proper dry-cleaning service would be provided.
To my shock and dismay, within an hour, my second batch of laundry was returned to me without being processed with the explanation that the manager had instructed the staff to return it. This abrupt and unprofessional behavior, especially after I had paid in full previously despite being misled, amounts to not just poor service but outright fraud.
This is not a simple service error it's a systematic act of misrepresentation, followed by a refusal to honor service commitments even after receiving full payment and customer cooperation.
I urge the Consumer Grievance Authority to take immediate action against this business for their deceptive, dishonest, and fraudulent practices. Consumers cannot be treated with such disregard, and businesses like this must be held accountable.
I am prepared to provide all supporting documents, bills, communication, and details upon request.
Sincerely,
Sannidhi Subhash
Vain parking problem
Our shop and 4 shop same work Shop man two vain stop my shop .That has 4 shop no stop our shop Parking that has free more parking
Dish washer not fixed - payment made- ignoring calls
I’ve used their services twice
They came to fix my dish washer
They took it to their center, brought it back. I paid AED 540
They brought it back but didn’t fix it back properly , we now can’t close the door and can’t use it. I keep calling , usually they ignore calls when they answer they say we’re coming to fix it but then nothing and they ignore my calls again.
refusing to send me the money back
I have ordered few items from jn store I found it on tiktok
He sent me the wrong item sent back to him
And since then iam trying to get my order or refund but nothing till now
First he said I need to wait till the eid holiday is over and then he will send me back the right order and then started to ask me to pay more and he wont refund me ! Now he’s not responding
Fraud
Subject: Complaint Against Consultancy based in Dubai for Fraud & Delayed DHA Licensing Process
Dear Sir/Madam,
I am a Nepalese nurse living in Dubai. In [2023], I paid NPR 4,00,000 (~AED 11,000) to a consultancy which is based in both Nepal and Dubai to process my DHA license. Even after passing the DHA exam in September 2024, they did not start the DataFlow process till now ,which has now caused me to lose eligibility under new rules.
Because of their delay, I:
• Missed the chance to be licensed.
• Paid AED 6000 more for a college but now I'm not doing classes as well because I didn't find it right.
I have all payment proof and records. I believe this is a case of fraud, and I kindly request that you take necessary action, or advise me how I can legally proceed against this agency while living in Dubai.
Unfulfilled promotions
I am writing with disappointment regarding my recent experience with FAB Bank. In December 2024, I opened a Tier 2 account through FAB representative, Mr. Srujan, and was informed that, as part of their ongoing promotion, I would receive an iPhone 16 (128 GB). Unfortunately, despite repeated follow-ups, I am yet to receive the promised item—and it has now been 6 months. Now on contacting the customer care team they have closed my complaint without my consent stating the promotion policy has been revised and I am no more eligible as per the new policy in 2025.
This is very frustrating when the representative assured me every month stating I would receive the reward by end of the month and now the representative has resigned from FAB and FAB is not fulfilling the T&C guaranteed my their staff.
No body come to picked up my return items of shein
I did the return items from SHEIN app and I choose imile delivery to pick up my items but more than one week no body come to pick it up it’s 10 items 500 AED. Really it’s no acceptable