Hello, I'm Recep Emre from Turkey

Through biletdukkani.com, I purchased a round-trip international flight ticket from Etihad Airways for a total of $1895 together with my friend. Since our plans might change in the future, I paid an additional fee to choose a flexible (date-changeable) ticket option.

However, when I called the company today to request a date change, I was told that a very high penalty fee would be applied.

What’s even more surprising is that when I checked the Etihad Airways official website to buy a new ticket for the same new dates, the total price was $2460. Yet, Bilet Dükkanı informed me that I would need to pay an additional $2550 on top of the original $1895 as a “penalty” — meaning they are asking for an amount far higher than simply purchasing a brand-new ticket.

Moreover, although I originally paid more for a flexible ticket that allows date changes, I don’t understand why another penalty fee is being charged.

I believe this situation is unfair. I kindly request that customers not be misled or overcharged, and that ticket change procedures be carried out in accordance with the ticket’s conditions, with a reasonable or no additional fee.

I was supposed to fly with my family in Etihad Airlines on 5th August, 2025 at 23.05 p.m.I arrived to the airport on time and got my bags checked-in. I was not informed of any aircraft issues. I went through security check and proceeded with my family to the assigned gate number. After we reached the gate, we were about to wait for boarding when we were informed that the flight developed some technical issues and the engineers are working on it. But the staff cannot guarantee whether the flight will fly or not. After one hour they announced that the boarding time is 00.05. After 00.05 passed they once again changed to 01.05 boarding time. After 1.45 they announced that the flight got cancelled and we have to claim our baggage. We had to go through immigration once again and after one and a half hour we got our baggage and our tickets got confirmed to 6th August 16.20.p.m. So we hired a taxi and went to our relative’s home. As we did not receive any further information we hired a taxi to the airport. On arrival to the airport we received message that the flight got rescheduled once again to 23.30.p.m. I received mail after reaching the airport that my flight has got rescheduled. They have such poor communication with the passengers. I would like to take this matter seriously and would like to claim all the losses and the claim against stress they have given.