Hello, I'm Recep Emre from Turkey

Through biletdukkani.com, I purchased a round-trip international flight ticket from Etihad Airways for a total of $1895 together with my friend. Since our plans might change in the future, I paid an additional fee to choose a flexible (date-changeable) ticket option.

However, when I called the company today to request a date change, I was told that a very high penalty fee would be applied.

What’s even more surprising is that when I checked the Etihad Airways official website to buy a new ticket for the same new dates, the total price was $2460. Yet, Bilet Dükkanı informed me that I would need to pay an additional $2550 on top of the original $1895 as a “penalty” — meaning they are asking for an amount far higher than simply purchasing a brand-new ticket.

Moreover, although I originally paid more for a flexible ticket that allows date changes, I don’t understand why another penalty fee is being charged.

I believe this situation is unfair. I kindly request that customers not be misled or overcharged, and that ticket change procedures be carried out in accordance with the ticket’s conditions, with a reasonable or no additional fee.