I had paid AED 15,295 booked for tour package to Greece, As per package they mentioned there will be VIP Visa service, unfortunately there was no proper support or guidance for applying Visa, i asked to book one month before travel date, they without informing me that this visa process will take more than a month which came to from the tour company call attend based on my call to them, they never intend to call to explain any thing about the visa process, considering this situation i decided to cancel the trip and for cancellation they asked me to send email and i send cancellation email 29days before the travel date. after cancellation i came to know they like (•Cancellation email : 18th July 2024 •Reason: Visa rejection •Voucher package 2,599 AED X 5 PAX = AED 12,995 less cxl fee 50% ( AED 6,497.50 ) •Remaining credit valid for 2 yrs. AED 6,497.50 ) This is completely unjustified and unethical, this is kind of cheating. So i request to intervene to stop this kind of un ethical business and i will get justification in this matter.