Me “Mona Mowafy” and my daughter “Layla ElTonsy, were traveling to attend a gymnastics competition in Bulgaria& from my daughter’s gymnastics team with us on the same flight there was; a Bulgarian child “Paulina Tomova”& her grandmother “Sne Jhana Shahanska”, plus an Egyptian child “Alia ElFazary” traveling alone with us as part of the group. As a group of 5 who all checked in, we were surprised to find out at the boarding gate that the child traveling alone with us “Alia ElFazary” has an immature visa, although all 5 of us were checked in by the Flydubai checkin employee. The boarding crew informed us that Alia cannot travel and neither can us, because as a child she cannot be left alone at the gate and that we had to stay with her. I asked for help in such an emergency situation as we didn’t want to miss our flight and Alia’s mum was still in the airport, but the boarding employees refused to try to help us in any possible way. We needed any authorized airport employee to help escort the child to her mum or even the airport police, but the boarding employees were not cooperative and denied us all from traveling. This is all because of the mistake done by the Flydubai employee at the check in counter! I emailed a complaint to Flydubai asking for compensation, but they replied to my email saying that they cannot provide a compensation and that the case is closed for them and any email else that I will send will be considered a feedback! It’s an emotional devastation for my daughter missing participating in an international competition, in addition to the financial loss of the tickets paid, hotel reservations, transportation in Bulgaria and competition fee. All of these losses because of the mistake done by the Flydubai check-in employee. Then Flydubai responding to my complaint saying it’s a feedback. Our flight details as per our boarding passes. Me Name: Mona Mowafy Flight Number: FZ1757 Date of flight: 05 July 2024 Destination: Sofia, Bulgaria Gate: C12A Boarding at: 09:30 Gate Close: 10:10 Departure: 10:30 Seat: 11F Zone: B MLIN SPST QDS3GG Seq 0169 My daughter Name: Layla ElTonsy Flight Number: FZ1757 Date of flight: 05 July 2024 Destination: Sofia, Bulgaria Gate: C12A Boarding at: 09:30 Gate Close: 10:10 Departure: 10:30 Seat: 11E Zone: B MLIN SPST QDS3GG Seq 0170