I am writing to formally lodge a complaint against Talabat regarding unfair practices, lack of transparency, and unauthorized charges to my debit card. I have been a loyal Talabat customer for several years and a Talabat Pro subscriber. However, one day I was suddenly unable to place any orders through the application. When I contacted Talabat’s support agents, I was informed vaguely that I had “violated an agreement.” I requested clarification and evidence of this alleged violation, but the agents were unable to provide any explanation. Furthermore, I did not receive any formal notification or email regarding this matter. Because Talabat failed to resolve this issue, I cancelled my Talabat Pro subscription, as there was no point in continuing to pay for a service that I could not use. To my surprise and frustration, after not using Talabat for a considerable time, my debit card was suddenly charged again for a Talabat Pro subscription without my permission or authorization. When I tried to contact Talabat, there is no customer service hotline available, only an email option. Unfortunately, Talabat has not responded to my emails. Due to this unauthorized charge and lack of accountability from Talabat, I was forced to block and replace my debit card to protect myself from further unauthorized transactions. This situation has caused me financial inconvenience, stress, and a complete loss of trust in Talabat. I respectfully request that the relevant authorities investigate this matter and take necessary action to: 1. Ensure I am fully refunded for the unauthorized Talabat Pro subscription charge. 2. Hold Talabat accountable for charging customers without proper authorization. 3. Require Talabat to provide transparent and accessible customer support, including a proper hotline in the UAE. I sincerely hope your office can assist me in resolving this matter fairly. I am attaching screenshots of my Talabat account, subscription history, and the unauthorized charge from my bank statement for your reference. Thank you for your attention and support.