To
The Hon’ble Consumer Disputes Redressal Forum
United Arab Emirates.

From:
Saidalavi Kunnanchery
MIZHER 1
DUBAI
0557912525
jumeira2020@gmail.com

Date: 26/07/2025

⸻

Respected Sir/Madam,

I am writing to formally lodge a complaint against SpiceJet Airlines for deficiency in service, specifically concerning a priority service I paid for but did not receive.

Details of the Incident:
• Airline Name: SpiceJet
• Flight Number: SG054
• Date of Travel: 26 th July 2025
• Departure Location: Dubai International Airport, Terminal 1
• Scheduled Departure Time: 02:40 AM
• Nature of Complaint: I had paid an additional fee for priority service, which should have entitled me to expedited boarding or check-in. However, I was made to wait in the normal queue, defeating the purpose of the paid service.
• Despite my protest and efforts to resolve the issue at the airport, the airline staff ignored my complaint and provided no explanation or remedy.

This has caused me significant inconvenience, distress, and financial loss due to paying for a service that was not delivered.

Relief Sought:

I request the Hon’ble Forum to direct SpiceJet Airlines to:
1. Refund the amount paid Ticket Rate and the priority service;
2. Compensate me for the inconvenience, mental agony, and wasted time;
3. Issue a formal apology for the lack of customer support; and
4. Instruct the airline to take corrective measures to ensure such issues do not recur.

I have attached relevant documents such as the flight ticket, proof of payment for priority service, and any email correspondence (if any).

I hope the forum will take strict action to uphold consumer rights and prevent such deficiencies in future.

Thank you for your attention.

Sincerely,
Saidalavi Kunnanchery