Dear team,

I would like to raise a complain against Restart Fitness Gymnasium at Oud Metha. I paid 2500 for my services of personal training and yoga sessions. After 4 sessions of my Personal training they suddenly discontinued the services on 1st April and did not update on my trainings and yoga sessions. Upon asking for my refund, Mr Fazil the Gym owner confirmed and committed to pay the refund of 1935 AED. When I started following up, there was no response, when personally went to meet the Manager to ask about my refund, Mr Nazir was misbehaving and yelling that he cannot help on this matter, also they mentioned that they won’t refund. Till today there were no services provided also no response along with no refund.

I would need your urgent assistance to this matter as it’s been 48 days my money seems to be stuck. Please let me know if any documentation or proof needed.

Thank you
Ankita