I purchased a phone on 30-07-2025 from your shop. Within one month, the phone became completely dead. I did not drop it or cause any damage — it suddenly switched off in my hand and never turned on again.

When I returned to your shop, I was told nothing can be done because it is a second-hand phone. However, I believe I have been scammed. The phone appears to be a duplicate/fake iPhone, not genuine as I was led to believe at the time of purchase.

I have the purchase bill as proof. As per UAE consumer protection law, I request immediate action:
• Either replace the phone with a genuine working one,
• Or provide a full refund.

If no action is taken, I will be forced to escalate this matter to the UAE Consumer Protection Department and, if necessary, file a police complaint for fraud and sale of counterfeit goods.