Subject: Complaint against The M Beauty Salon for Substandard Keratin Treatment

Respected Sir/Madam,

I wish to lodge a formal complaint against The M Beauty Salon regarding the keratin treatment I received at their salon.

Details of Complaint:
1. I availed of a keratin treatment at The M Beauty Salon on [Date of Service].
2. The treatment failed to last even two months, which is far below the standard expected for such services.
3. Upon inspection and comparison with genuine products, it is evident that the products used were either diluted or counterfeit.
4. I raised my concerns with the salon staff, but they were unhelpful and did not provide any resolution.
5. I specifically spoke to Danane, the manager, who refused to take any responsibility or offer any remedy for the substandard service.

Impact:
I have incurred financial loss due to paying for a service that did not meet acceptable quality standards, and I have not received any support from the salon to address this issue.