I brought a watch from Palazo Jewellery LLC from there Dubai Outlet Store. The watch was not working and hence i went back to store to return it. The sales guy named Mike took the watch back and said they will refund the money within 15 working day. I called them after 10 working days to check for the refund and they said they cannot process the refund and wanted me to get the defective watch back. The sales guy on call was talking in so bad manner.