On May 5th, 2025, my iPhone screen cracked, so I took it to the Apple Store for repair. I was informed that the repair would take approximately one week. They also advised against installing a non-original screen, as it would not be compatible with the phone and features such as Face ID would not function properly.

Due to the delay, I visited MINUTES at the Mall of the Emirates in search of a quicker solution. I specifically requested an original screen replacement. I was offered two options: a non-original screen for AED 300 and an original one for AED 700. I insisted on the original screen. They confirmed the installation of the original screen, applied a screen protector, and provided a one-year warranty.

However, upon returning home, the screen displayed only green and blue colors and became unresponsive. I was unable to enter a passcode or activate Face ID.

I returned to the store the following day under the terms of the warranty. Despite the issue clearly being covered, I was asked to pay an additional AED 700 to fix it—contradicting the warranty agreement.

I am seeking your assistance in resolving this matter and ensuring that the necessary repairs are carried out without any additional charges, in line with the warranty provided.

Thank you for your support, and I look forward to your prompt response and your assistance to have my right back.