I must express my serious concerns regarding the refusal to replace the machine, especially given the nature of the issues it has presented.

The fact that this appliance has burned during its use while on standby mode raises significant safety concerns. As consumers, we have the right to expect that products are safe and free from defects, particularly when it comes to appliances that are meant for everyday use. The potential risks associated with a faulty appliance not only compromise the safety of our home but also could lead to more severe consequences.

It is crucial for Mebashi to seriously consider the implications of maintaining a policy that does not prioritize consumer safety in the event of such incidents. In light of the dangerous nature of this malfunction, we believe a replacement of the faulty product is warranted to ensure our safety and peace of mind.

We hope for a resolution that reflects Mebashi’s commitment to customer care and product safety.

Thank you for your attention to this serious matter. I look forward to your prompt reply.