WarrantyOpen

Iloda Bulaga

5 days ago

5d

Not Resolved

I changed my prescription lens last October 2024. June 25, 2025 the frame was broken. June 28, 2025 I went to Ibn Battuta branch to change it but it’s not available. June 29th I went to Al Reem mall AUH and it’s not available too but they checked in Dalma mall branch and has only one piece but have to pay 400 for the frame because it’s out of warranty and to be able to used the existing lens. I drove right away to Dalma Mall to received the replacement frame. I asked Mr. Marcha the sales rep. that I have decided now to change my prescription lens too which still under warranty but with a different frame. The reason why I want to changed it because if in case my existing frame was broken again I will never be able to use my lens again because this frame is discontinued. So to save money and use my lens warranty as well. But Mr. Marcha said they will changed it only for manufacturer’s defect. Could you please help me regarding this matter because I believe its my right to have it.


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