Hi, my wife went to use the spa in Sofitel hotel and when she entered room the experimce was awful and therapist was abrupt and rude not hospitable whatsoever.

When the massage qas aboyf to start and my wife was changed into bed wearing nothing, someone walked in to the room to say that her husband had called and wants to leave. My wofe inissited it wasn't her and she had to get her phone feeling really uncomfortable to then be told sorry it eas somebody else.

And when she left she was reqlly uncofmprtable and because of the commotion frok other guests she gald to walk past everyone. She came back to room crying.

I went the following day to spa to find out ehat happened and manger was not in, so i wemt the next day to then speak to the manager who apologised amd offered a free service. However when i asked my wife to use the free service she said it was that bad i do not want to return back there.

Now the european spa at sofitel are refusing to offer money back as i have not asked for it the same day. I couldnt as my wife was upset she was my main concern

Manager pointed to sign that was covered with menu and i didnt see the sign. There are no other signs in the room