We purchased a travel voucher of 6N 7D from Holiday Island Pvt Ltd in December 2024. As per the contract it was mentioned one year validity. However, while purchasing the package we were informed that if you want to extend the package, you can do so by emailing the customer care team.

This year due to medical complication like miscarriage and financial issue like job loss we could not travel so we emailed the team in July and August 2025 to extend our package to the next year. However, they informed us to wait till October and email them before 60 days of the package

As informed, we emailed them before 60 days but they refused to extend our package. We pleaded requested and even insisted on connecting us with higher authority but they denied.

The company is a scam. There is no higher management. The sales person who sold us the package left the company and even after multiple request they didn't agree to extend the package, refund the money or provide us with alternate solution.