To the Xiaomi Customer Support and Legal Team,

I am writing to formally express my serious concerns regarding the recent handling of my REDMI NOTE 13 (IMEI No: 869398077827549) service request.

This is not about the repair cost — I am more than willing to pay to have the device fixed. However, I am extremely disappointed with the way this issue has been handled, and I feel it reflects a troubling practice of dismissing customer concerns and avoiding warranty responsibilities.

When I submitted my phone for repair, it was in excellent condition. The device was well protected with a tempered glass screen guard and a cover. The screen stopped working while charging, with no incident of water damage or accidental drop. At the time of handover, there was only a minor scratch on the body and tempered glass, which clearly has no connection to the display issue.

To now be told that the warranty is void due to internal damage — allegedly caused by a drop or liquid — is both unacceptable and unsubstantiated. It gives the impression that internal damage is being claimed without proper proof and that the service team is trying to shift responsibility by creating justifications post-submission.

I urge Xiaomi and the legal team to look into this matter seriously. This feels like an attempt to deny rightful warranty coverage, and it reflects poorly on your commitment to customer service and integrity. I request that the device be re-evaluated fairly, and that this case be handled with the seriousness it deserves.

I look forward to your prompt and responsible action on this matter.


Sincerely Regards,