Dear Sir,
As I talked with the customer executive of ENBD today, I have deposited 720 AED of the overdue amount by Tuesday evening.
But ENBD imposed so many charges on my card and blocked now. I was using my card properly, suddenly on May 4th, my card got blocked and I cannot use it. Since that ENBD bank is simply posting charges and it accumulated very high upto around 10000 AED. Kindly help to remove those charges and activate my card.

1. 01052025 ENBD Card used Messages.jpeg
1. 1/05/2025, I have enough balance in my card and I used it. pfa above

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2. 02052025 ENBD Card used Messages.jpeg

2. 2/05/2025, I have enough balance in my card and I used it. Balance here 6,624.29. pfa above

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3. 02052025 ENBD Card used Messages-2.jpeg
3. 2/05/2025, I have enough balance in my card and I used it. Balance was 5310.11 AED. pfa above


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4. 03052025 ENBD Card used Messages.jpeg
4. 3/05/2025, I have enough balance in my card and I used it. Balance was 4612.72 AED. pfa above


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5. 03052025 ENBD Card used Messages-2.jpeg
5. 3/05/2025, I have enough balance in my card and I used it. Balance was 3677.17 AED. pfa above


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6. 04052025 ENBD Card used Messages.jpeg
6. 3/05/2025, I have enough balance in my card 2650.41 and I used it. On 4th May Suddenly I received a message that I have used more than 5,705.97 AED than my card limit and if I don't paid that bank will charge me over limit fee. Actually I never used my card without any balance in it. When I tried to use my card in Jaleel traders for 384.30 with a card balance showing 1250.41 aed (pfa above), it declined and I used my debit card for payment. From May 4th 2025, till now ENBD charged me around 10000 AED as some charges. I tried to contact the bank directly and called customer care several times and still I didn't get any favorable reply. Kindly remove my unimposed charges asap and I can use my card properly like how I did before.

Kindly give me a favorable reply.

KINDLY REGISTER A COMPLAINT REGARDING THIS AND GIVE ME A REFERENCE NUMBER ASAP.

Kind Regards
Aju Mohan
Cont: 0524606651