To
Consumer grievance Dept
Dubai, UAE

Dear Sir/ Madam

I am writing to raise a serious complaint against Dima laundry, operating at Karama, for not only engaging in misleading business practices but also demonstrating a complete lack of integrity and accountability toward their customers.

I recently discovered that the garments I had submitted for dry cleaning were in fact only washed as evidenced by the strong scent of fabric softener Downy and the overall feel and finish of the clothing. This clearly proves that the promised and charged service of dry cleaning was not rendered. Charging full dry cleaning rates for a basic wash is not just unethical but deceptive and exploitative.

Upon confronting the staff with this issue, they initially acknowledged the concern and requested I return the first batch of laundry so they could "properly dry clean it". However, instead of insisting on redoing the process, I chose to be reasonable I paid the full billed amount, trusting their assurance that such negligence would not be repeated. In good faith, I then handed over a second lot of laundry with the clear understanding that this time, proper dry-cleaning service would be provided.

To my shock and dismay, within an hour, my second batch of laundry was returned to me without being processed with the explanation that the manager had instructed the staff to return it. This abrupt and unprofessional behavior, especially after I had paid in full previously despite being misled, amounts to not just poor service but outright fraud.
This is not a simple service error it's a systematic act of misrepresentation, followed by a refusal to honor service commitments even after receiving full payment and customer cooperation.
I urge the Consumer Grievance Authority to take immediate action against this business for their deceptive, dishonest, and fraudulent practices. Consumers cannot be treated with such disregard, and businesses like this must be held accountable.

I am prepared to provide all supporting documents, bills, communication, and details upon request.

Sincerely,
Sannidhi Subhash