I have ordered a tv screen for my car on july 1 via amazon by paying 2473.92aed along with 10aed shipping charges. Once I recieved it I’ve tried to get it fixed but the audio was not working as it was a defective one. When I contacted the amazon they are asking me to bear the return expense 600aed which is 60 times of what I’ve paid initially. When I contacted the amazon again they said they’ll only refund the shipping amount as amazon gift card which wont be usefull for me. My money is stuck and there is no resolution.

Please kindly help me with this situation