Your Voice, Your Resolution
Have you ever faced a frustrating experience with a product or service in the UAE? We understand your concerns, and we're here to empower you. Welcome to complaints.ae, the platform where your voice matters.
Account closure and extra charges
I didn't use my FAB account since last 4 months. The balance keep getting negative to almost 800 AED. Now i want to close my account and I cleared all the negative balance. Still I can't close my account. I called the customer service and they said you have to pay more 201 AED to close the account. While my bank application is showing 0 negative balance. Still they are asking to pay more money which is completely unfair
تم سحب رصيد نقاط شير الخاص بي
إلى السيد/ مسؤول جهاز حماية المستهلك المحترم، تحية طيبة وبعد، الموضوع: شكوى بشأن سحب غير مبرر لرصيد نقاط الولاء من برنامج “شير” ماجد الفطيم أتقدم إليكم بهذه الشكوى راجيًا النظر في المشكلة التالية واتخاذ الإجراءات اللازمة تجاهها: الاسم علي محمود رقم الموبايل المرتبط بالبرنامج 0523286281 رقم بطاقة شير 9478400019640321 بريد إلكتروني Ali.elhenawy1687@gmail.com إلى السيد/ مسؤول جهاز حماية المستهلك المحترم، الموضوع: شكوى بخصوص سحب غير مبرر لرصيد نقاط الولاء من برنامج “شير” وتأخر الاستجابة من الجهة المسؤولة أتقدم إليكم بهذه الشكوى بخصوص واقعة حدثت معي تتعلق ببرنامج الولاء المعروف باسم “شير”، حيث فوجئت بأنه قد تم سحب رصيد النقاط الخاص بي من حسابي المرتبط بالبرنامج، دون علمي أو قيامي بأي عملية استبدال أو شراء تبرر ذلك الخصم. منذ ما يزيد عن شهر ونصف، وأنا أقوم بالتواصل مع خدمة العملاء الخاصة بالبرنامج بخصوص استرجاع رصيدي، وفي كل مرة يتم إبلاغي بأنه “سيتم إرجاع الرصيد قريبًا”، لكن للأسف حتى الآن لم يتم اتخاذ أي إجراء فعلي، ولا أجد منهم سوى الوعود المتكررة، والمماطلة، والتسويف، مع تجاهل واضح وعدم اهتمام بحقي كمستهلك. وقد أبلغني فريق خدمة العملاء أن رصيد النقاط تم تحويله من حسابي إلى أحد أفراد العائلة، وهو ما أنكرته تمامًا، وأكدت لهم أنني لم أقم بأي عملية تحويل، علمًا بأن هذا النوع من التحويل – حسب الإجراءات المتبعة لديهم – يتطلب إرسال بريد إلكتروني رسمي مني يفيد بالموافقة على التحويل، وهو ما لم يحدث إطلاقًا، وقد أكدوا بأنهم بحثوا في سجلاتهم ولم يجدوا أي طلب تحويل صادر مني، مما يثبت وجود خلل واضح في التعامل مع رصيدي لقد بذلت كل ما في وسعي لحل الموضوع بشكل ودي، لكن عدم الجدية في التعامل معي، وعدم وجود أي نتيجة ملموسة حتى الآن، يجعلني أتوجه إليكم بهذه الشكوى طالبًا التدخل العاجل من قِبل جهاز حماية المستهلك لإلزام الجهة المسؤولة بإرجاع رصيدي من النقاط، ومحاسبة المقصرين عن هذا الإهمال، مع حفظ حقي في التعويض المناسب عن هذا الضرر المعنوي والتأخير غير المبرر
No responsibity
Dear I am writing to express my deep dissatisfaction with the handling of my cargo delivery and the extremely poor communication from both your office and delivery personnel. Despite multiple follow-ups, I received some cartons, with a promise that the items would be collected the next morning by 10:00 AM. However, no one showed up until 11:30 AM, and when I called the person who delivered the cartons, he assured me he would return the call shortly — yet I received no response even after waiting 30 minutes. Now, he is not even answering the phone. All our goods are left outside in an unsecured manner, and no one from your team has taken the initiative to resolve this issue or even call back. This level of service is completely unacceptable and unprofessional.
Charging extra money in fraudulent
Hi, I want to file a complaint against gymnation Dubai silicon oasis branch. They didn’t tell me that they are registering my name as in new branch registration. I kept paying them every month, even if I was not using gym but now when I paid already 230 dirhams for the cancellation of my membership now they’re asking me to pay them 700 dirhams extra for cancellation of another membership when I rejoined them in this branch, they told me that they are registering my name in the previous branch and it will be continuing under same membership. Now they’re asking me to pay another timeeven after cancellation of my member. They are giving me mental torture and pressure. They charged me extra AED 460 even after cancellation without my consent.
Pending refund of AED 206 since 17 May 2025
I bought two tickets from the Magic Planet website, and both amounts were deducted from my bank account. However, no credit was reflected on my Magic Planet cards. I called their customer service, and they informed me that I need to visit one of their branches to add credit for one of the purchases, and that the other amount would be refunded. Since May 17, I have been waiting for the refund, but they keep giving me false promises. The amount in question is AED 206. Magic Planet case reference: [Ticket: 8809889] All supporting proof has been sent to them, including via WhatsApp to the store in charge.
No response just taking money
I subscribed to their filter water services, and they showed me it is used in SEHA. I signed a contract and they take money on monthly basis, now the device showing the water not clean. They don’t answer calls, no answering for msgs, they see everything and ignore.
Refund for undelivered items
On June 22nd I made a supermarket order through the Careem app paying for it in advance. There were 3 items missing which I reported immediately. I received an automated message saying that no refund was available which I then proceeded to report immediately. I have since received 2 copy and paste responses saying they’re working on ensuring it doesn’t happen again and thanking me for my understanding yet have not refunded my money. I’ve requested to speak to a manager and have sent 3 further messages to that effect to which I’ve had no response.
Customer service refuse to cancel my flight ticket
I requested trip.com to cancel my flight ticket under booking number 1651507079951131 as I am very sick with an ankle cast for 6 weeks and will not be able to travel. As per their policy cancellation is free with full refund if there is a medical condition. I requested for cancellation and refund along with submitting my medical report. Trip.com has been refusing to give me updates on the cancellation and refund status. While on the app it’s mentioned that the request was to be completed on 24 June (3 days ago). I am frustrated at the current situation and have been trying to get any updates from the company and they refuse to give solid information. Appreciate your support as I am immobilised and unable to leave my home let alone travel abroad. Thank you Sara
Didn’t offer solution as promised even after paying entire amount
I have got installed a water filter system for my villa. Within three days the filter system had a leak which caused me a loss of lots of water and water bill. After two months of usage, again there is leak. But the team is not responding now. A lot of water is getting lost. So I closed the valve, bug once the water finish in tank, I will not have any water supply.
Not giving the refunded money it takes 15 days already
I made a transaction for e&money 9th of june around 11pm on the app. I am sending my money to the bank account in the philippines there deducting my money on my hsbc account but there is no history saying successful. I call them the next day about it they said they already raised a case and wait for 5 working days and the money will be refunded directly on my account, so I wait for 5 days and then 1 message I received that the case has been solved. So i called them that I received a message but when I checked the statement of my bank there is no refunded money. I called them again they said they will do their best to checked it. But until now there just saying "sorry for everything we will make sure to resolved this problem. This is taking so long though this money is not big but it really a big help especially for us. And one agent in E&money name "suraj" telling me that if he can do it to send money coming from him he will send right away and its not good. I need some help to report this issue. Its not good that they are just giving promises to the person whom who trust them to wait but not giving solutions to the problem.
Damaged sofa
I supposed to receive a new sofa, but I received it in a bad condition not as new I contacted them they came they pick it, they keep it for more than one week nothing was fixed, and they return it back to me. When I contacted the again their answer was the damage is under the seat is not visible. The sofa I received is in bad condition many damages on the sofa and a lot of issues in the sofa. Thanks.
Undelivered order
I havent answer the call of the rider coz Im at work and there is no signal and when I got home I call the rider and said just call to costumer service. They said there is nothing can do about my order and there is no refund. In my side its totally unfair I paid for 780dhs and they just dispose my order.
Direct recruitment company scam
I am looking for a job. I got one interview from afaq alamal employment service company they offer a job and they said to me for government charges they take from me 200dhs. Lots of peope going there giving money also after giving money no response from them. I lost 200 dirhams.. Daily morethan 2000 dirhams they earning like this... 1 week no response then I again going to company directly they start to take again interview asking money then they take to me management room then they said today you will get mail otherwise refund your money.. Evening they send one mail with one company name and 1 number I contact with that number... That person said to me here no vacancy and also i don't know about afaq alama company. Now I ask them give my refund they said they cannot give refund thru will give new company. And also they take money for government charges they said to me. But in the receipt they mention interview and assessment. Hr Priya she take me a interview. And management 1 lady and 1 gentleman also talk with me. I will attach a photo in receipt, mail, screenshot also
Charging money against the process, Harassment and False Commitments
I gave my Car (Dubai H 67343) to 800CarGuru for repair and it has to go for RTA passing. The responsible per, Nasir said that I need to pay first to start the process, that’s a fake statement and he promised that it will be done within 2 days. I submitted my car on Monday so Tuesday evening I was supposed to get my car but today is Friday and still I have not received my car. The person do no reply to my message and calls. Their customer service is also not responding. I tried talking to management and raised a complaint on their app but I did not receive any response. For my job, everyday I need to go many places and due to their irresponsible behavior I am loosing a lot of money on taxis and feeling disturbed mentally. I am requesting for action against the company and people who are cheating customer.
The item that I order did not receive yet
I order online in carrfour app an wrtr pressure cooker the seller is BUY MOORE last June 15… its show in their app that will be deliver on the next day but showing it will deliver June 18, 2025 but until now there i didn’t receive the item…. I call the customer service of carrefour and raised a complaint but until now no update from their side.
Paid and never got my dress
I paid in advance since March for my daughters Eid dress, she asked for full deposit to place the order. Now its 3 months and she never sent me that dress. I asked for refund but shes ignoring. She did this to so many people and i have proof of comments too !
After make payment , no product , not answering call
I made a payment for POS machine , once payment done . Nobody takes calls and not replying at all . Even not ready to refund the amount . I made a payment through bank transfer . Office contact number 044510012 Office address - 1201, control tower ,motor city Dubai . 971508993581 971559924708
HARRASMENT AND THREATENING
The Debt Collection officer was harrassing my Supervisor with the Debt i owe. They keep calling her even at work. And disclosing infomation about me without my consent. I informed them to communicate with me tbru email and they never stiopped..several times they called and speak to my Supervisor at work
Not giving cancellations
Dear SIR, I am writing to formally raise a complaint against Mycon Marketing Management regarding the delay in processing my visa cancellation. I resigned from the company on 19 May 2025, and I have completed my full notice period as per their stated timeline. However, despite fulfilling my obligations, the company has failed to initiate or provide any official confirmation regarding the cancellation of my visa. I have attempted to contact the HR and management multiple times, but I have received no response. This delay is causing serious issues for me: • I am unable to join a new company due to the lack of visa cancellation. • I am currently without income and facing financial hardship. • I am at risk of overstaying without fault on my part, which could lead to legal complications. I kindly request your urgent intervention in this matter. Please take appropriate action against Mycon Marketing Management and assist in expediting the cancellation process, so I can proceed legally with my next employment. Attached are the necessary details: • Full Name: ANOOP ANILKUMAR RADHIKA • Passport Number: M8883108 • Visa Number : 201/2024/2016248 • Company: Mycon Marketing Management • Date of Resignation: 19 May 2025 I sincerely hope for your support and a swift resolution. Thank you for your attention to this matter. Best regards, ANOOP A R 0545572815
Warranty and repair
Bought a pc from online seller on tiktok by name wolf store .He gave 60 days warranty after using pc for 20 days its not working and from past 25 days we are calling and he not picking calls and ignoring watsapp messages. His is from ajman his name is abu baker and mobile no is 0551401504 but we dont have his address
Goods not as described poorly installed
I contracted for window tinting services. I rewuested a privacy tint, clear on the reverse and a mirror finish to the front. The company installed a mirror tint with a dark reverse and when I raised the isdue they assured me it would lighten to the required finish once dry. However yhat is not the case. The film remains dark and allows so little natural light into my living area that my plants have begun to die after just thrre days due to lack of light.
Money refund
My name is Muhammad Shahzad (0551022363) i am professional employee Miss Hifza mobile no (0503170471) working in HPC facility management Sharjah she took me 1200durham for job but she have no job when I request hir for refund my money She is not giving me my money please help me
1000aed deposit was not refunded since March
My name is regina balucanag domingo and have rented a car through Tamam from march 3-8 https://www.tamamcarrental.ae/ https://www.instagram.com/tamam_car_rental?igsh=MXY1b2p0MmlvMG5vdg== and deposited 1000aed cash aside from the rental payment however no refund is done until now. They seldom response and almost leave you with hope when you reach them. Very poor service and no interest to response despite of relentlessly reaching all of their phone numbers DRIVER +971 52 916 9906 SALES +971 52 673 0925 MAIN +971 52 362 1308 FINANCE +971 52 779 5330. I have attempted to extend my rent at the time however they mentioned that they are only accepting new customers to get more deposits. I have the receipts on the cash transaction. I would like to formally raise a complain so they do not scam other residents especially tourists.
complaint against misleading dry cleaning services
To Consumer grievance Dept Dubai, UAE Dear Sir/ Madam I am writing to raise a serious complaint against Dima laundry, operating at Karama, for not only engaging in misleading business practices but also demonstrating a complete lack of integrity and accountability toward their customers. I recently discovered that the garments I had submitted for dry cleaning were in fact only washed as evidenced by the strong scent of fabric softener Downy and the overall feel and finish of the clothing. This clearly proves that the promised and charged service of dry cleaning was not rendered. Charging full dry cleaning rates for a basic wash is not just unethical but deceptive and exploitative. Upon confronting the staff with this issue, they initially acknowledged the concern and requested I return the first batch of laundry so they could "properly dry clean it". However, instead of insisting on redoing the process, I chose to be reasonable I paid the full billed amount, trusting their assurance that such negligence would not be repeated. In good faith, I then handed over a second lot of laundry with the clear understanding that this time, proper dry-cleaning service would be provided. To my shock and dismay, within an hour, my second batch of laundry was returned to me without being processed with the explanation that the manager had instructed the staff to return it. This abrupt and unprofessional behavior, especially after I had paid in full previously despite being misled, amounts to not just poor service but outright fraud. This is not a simple service error it's a systematic act of misrepresentation, followed by a refusal to honor service commitments even after receiving full payment and customer cooperation. I urge the Consumer Grievance Authority to take immediate action against this business for their deceptive, dishonest, and fraudulent practices. Consumers cannot be treated with such disregard, and businesses like this must be held accountable. I am prepared to provide all supporting documents, bills, communication, and details upon request. Sincerely, Sannidhi Subhash
Dish washer not fixed - payment made- ignoring calls
I’ve used their services twice They came to fix my dish washer They took it to their center, brought it back. I paid AED 540 They brought it back but didn’t fix it back properly , we now can’t close the door and can’t use it. I keep calling , usually they ignore calls when they answer they say we’re coming to fix it but then nothing and they ignore my calls again.
refusing to send me the money back
I have ordered few items from jn store I found it on tiktok He sent me the wrong item sent back to him And since then iam trying to get my order or refund but nothing till now First he said I need to wait till the eid holiday is over and then he will send me back the right order and then started to ask me to pay more and he wont refund me ! Now he’s not responding
Fraud
Subject: Complaint Against Consultancy based in Dubai for Fraud & Delayed DHA Licensing Process Dear Sir/Madam, I am a Nepalese nurse living in Dubai. In [2023], I paid NPR 4,00,000 (~AED 11,000) to a consultancy which is based in both Nepal and Dubai to process my DHA license. Even after passing the DHA exam in September 2024, they did not start the DataFlow process till now ,which has now caused me to lose eligibility under new rules. Because of their delay, I: • Missed the chance to be licensed. • Paid AED 6000 more for a college but now I'm not doing classes as well because I didn't find it right. I have all payment proof and records. I believe this is a case of fraud, and I kindly request that you take necessary action, or advise me how I can legally proceed against this agency while living in Dubai.
Unfulfilled promotions
I am writing with disappointment regarding my recent experience with FAB Bank. In December 2024, I opened a Tier 2 account through FAB representative, Mr. Srujan, and was informed that, as part of their ongoing promotion, I would receive an iPhone 16 (128 GB). Unfortunately, despite repeated follow-ups, I am yet to receive the promised item—and it has now been 6 months. Now on contacting the customer care team they have closed my complaint without my consent stating the promotion policy has been revised and I am no more eligible as per the new policy in 2025. This is very frustrating when the representative assured me every month stating I would receive the reward by end of the month and now the representative has resigned from FAB and FAB is not fulfilling the T&C guaranteed my their staff.
Not compesating for the service I paid for
I paid for Umrah package to this company last Ramadan,they only gave me visa and one way ticket to Jeddah. They didn't send me return ticket from Makkah to Dubai and also I had to pay for hotel stay and transportation from jeddah to Madina. I paid 4300aed which was supposed to cater for everything! Now they don't even want to refund my money.
Extortion/ cheating with fee
Salam! I have rented a car from HMA superior rent a car LLC and the rate they charged me was 60 dirhams per day for four days (240+1000 dirhams security), upon expiry I asked for 10 more days of rental lease and they charged me 110 dirhams per day so I paid 1122 dirhams for next 10 days. Now when I asked for another 10 days renewal, they have asked for 180 dirhams per day (1800 dirhams). The car has check engine sign on, axle faulty and tyres are almost flat, which I did complain to them about on call but they said it's nothing and continue using it. The back glass is completely wrapped in some paper that makes it impossible to see through it, I nearly had two accidents because of this and drove around with a lot of difficuly. On top of all these issues they tried extorting extra money from me. Kindly look into this issue Thank you Ozair Bari
Courier cargo
Dear team hope you are doing well myself wasiullah siddique I would like to request that I have send one of the sea cargo by Dr courier cargo on 11 April 2025 they told me that it will deliver within 45 days but still they didn't deliver after asking they are saying it is in clearance hence I would like to request u please do the needful there contact no is +971 50 887 1250 thanks hope will get a positive response
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