Your Voice, Your Resolution

Have you ever faced a frustrating experience with a product or service in the UAE? We understand your concerns, and we're here to empower you. Welcome to complaints.ae, the platform where your voice matters.

Your Voice, Your Resolution!
PHONE MOTHERBOARD WAS REPLACED WITHOUT PERMISSION

Given my iphone 11 pro SERIAL NUMBER (DNPZT9X2N6Y5) for display changing. After repairing when i try to open my device its showing i phone is locked by owner and showing different person apple id. I check with apple support team as per them the serial number of i phone which i got from the shop after repairing is different as the one i given. SIM tray number is matching with my original one but they change motherbord so serial number is different. I have the original purchase invoice also there also serial number is different.

PHONICS MOBILE TRADING LLC
computer malfunctioning / Requesting for an Replacement

Dear Noon Customer Support, I hope this message finds you well. I am writing to formally request a replacement for a faulty computer I recently received/purchased Noon Express from T.Comp The device, Series Number 103561768359, order NAEH10016143854-1 has been experiencing the following issues: frequent crashes, unresponsive system, and Display malfunction. Despite basic troubleshooting efforts, the problems persist, significantly impacting my ability to work efficiently. As the unit is still under warranty and within the return/replacement period, I kindly ask for a prompt replacement or guidance on the next steps for processing this request. I am happy to provide any additional details or documentation needed to expedite the process. Thank you for your prompt attention to this matter. I look forward to your response. Best regards, Maurice Camara +971506580213 Order ID: NAEH10016143854-1

T-Comp
Not giving the refund amount

Spryness immigration is a agency recruiting people to Europe country for jobs. In 27 /10 /22 they have taken a amount of 5250 dirham from my hand and told me within three months they will send confirmation about my job and visa to Europe but after that there is no information about the process or job. Whenever i ask about job or refund they are not giving correct answer.its been around two years now.i have already filled refund form and given them

SPRYNESS IMMIGRATION
Fungus on chocolate

The Ferrero chocolate i purchased from Dubai on eid day.but when my kids opened to it it .it full of fugues.

Ferrero Trading Company
I have pass the test but the examiner failed me i have proof

Hi My I have pass the test i fail only one parking last time on thi time in the system and in the video showing this is pass but examiner fail me i have proof this is available in the video and very bad center is Dubai driving centre and also the manager he didn’t even talk to me he tell me go go the what you want iam normal person i want justice

Dubai Driving Center
Charges deducted from my account without fulfilling order

I had ordered the Careem box service for a package delivery to Sharjah. The order was accepted and 70 aed was taken from my account. I was given the details of the rider and the tracker on the Careem app. 5 mins after I get a call from Careem informing me that they do not deliver to Sharjah and the order had been cancelled and I will be charged 13.6 aed for cancellation and my money would be returned in 7 working days. I was shocked because firstly they accepted the order even though the address clearly stated Sharjah. Secondly while I was on the other phone the rider reached my apartment to pick up the package and both of us had not been informed of the cancellation. Thirdly the sales rep is informing me of cancellation charges when I didn’t even cancel the order. This is completely unacceptable and has caused me a lot of mental distress at 12:15 in the night. The package had to be urgently delivered because my friend had a 5:00 flight. Serious action needs to be taken so that such incidences are not repeated in the future. In a city like dubai where consumer laws are extremely strict it was shocking to experience such distress from a company like Careem

Careem
Refund for the food not delivered

They dont want to refund my money even though the food is cancelled and not delivered. They refuse to refund as per them the restaurant already accept and prepare the food, when I check with the restaurant they deny that they accept the order, they dont even receive it in the system, i ordered at 8:46pm and cancelled at 8:46pm also, seconds only when i placed the order. Careem is fraud! Cheaters!

Careem
A complete rip off!

I sent Duvet and Pillow along with the covers to get cleaned, they said they will deliver next day, they delivered after 2 days! Every time I followed up they gave me a certain time and never showed up!!!! After finally I received the items, they smell like smoke and cigarettes and are dirty!!!! These people should no longer be working!

Brand Care Laundry LLC
Harassing and blackmailing

Am going through hard financial problem i agree and i have pending dues with bank One of the agent calling me and office with in-proper way with harassment & talking against my family . Harassing me and talking against my family they don't have rights . I told them please proceed legally.

First Abu Dhabi Bank
Harassment

I rented a car in this company for 5 months. One month before handing over the car i had a minor accident where one car hit me. At that moment i was shocked from the accident because it was my first time that someone hits me and i didn’t took the plate number of the other car because i didn’t knew about it. I told the company about this accident and the first thing they told me is “you have to pay” not even mentioning the insurance , then i asked them “what about the insurance?” She said ohh sorry for misunderstanding there is full insurance but you need to get the report from the police, i asked her “ Do i need to pay anything else if i get the report?” And she said no the insurance will cover.I went to the police , i explained them everything and they told me this is a unknown accident since you don’t have the plate number and you have to pay 420 AED for the report . I send them the report and i asked them again “Is there anything else to pay?” She said no. After that after 2 days she is sending me a message “ unfortunately you have to pay 263AED because the garage told us that there is a fee.” I was so furious because they said no when i asked them but anyway i didn’t want any problems so i agreed to pay that as well and she said she will split it in half for me to pay it in 2 months. After few days she sends me a message telling me that the fee is 1000 now and they didn’t know that before so i have to pay 1000. Because of them i paid for the report , i paid half of that fee in beginning and now they are threatening me that they will go to the police if i don’t pay and they are not giving me the deposit that i paid in beginning. And i don’t understand where is my fault. They didn’t have any information and instead of saying sorry for that and take the blame, they are throwing everything at me and making me pay more money and keeping my deposit. And on top of that when i checked the driving licence of the car it was expired. I really hope you can help me with this issue. Thank you ☺️

Machina Rental Car Company
This company is lost or fire My cargo.

Super sea cargo company.I cargo my home items through Super sea cargo company.After three month company call me that your cargo is fired though fire .it is totally fraud with me,because company didn't receive my call not give me any answer.

This company My cargo is fire or lost
Fake website, Scammers

thwifty.com is fake website, scammers, they take money but never deliver, i order many items but they don't deliver at all. All the support is fake.

Thwifty.com
Not approving my withdrawal requests

The forex broker globalinvestorfx.com not approving my withdrawal requests and their representatives have stopped responding to my calls and texts.

globalinvestorfx.com
TH009635103 - No reply on any emails. WANT REFUND ASAP

I ordered an item almost 3 months ago. No one replies to my emails. I want my refund ASAP. I have asked for refund multiple times but no one gets back to me from your team. This is really pathetic and absurd. I feel like my money is stolen, definitely never ordering anything ever again. Pls refund my money ASAP

Thwifty
Tax payment after refund

I have paid money to the account number they gave me through Telegram to a company called DOMAIN, and they are demanding that I pay taxes to withdraw it. Address Office 317 Yas, Creative Hub, Yas Island, Abu Dhabi

DOMAINS
Air ticket booked from Sharjah to Kannur..flight not fly

I booked air ticket from sharjah to Kannur. Flight not fly from there. Air India staff send them to Dubai airport after transfer our ticket to terminal 2 . We take taxi from Sharjah airport to Dubai terminal 2 . After arrived here they said seat not available..

Air India express
Order Items was not delivered

I order 3 items 6 weeks ago till date it has not been delivered

Thwifty
Restocking fee not disclosed at point of sale

We bought a computer monitor. We went home and opened it and put it on the desk and felt it was too big so we went to exchange for smaller monitor the next day and they charged us AED480 penalty. They did not disclose this upfront at sales stage or point of sale stage. It’s dishonest.

Sharaf DG - Deira City Centre
Mechin complain

I put coins inside but not working machine I lost my money...many times I see like same machine problem

Games for global
Couldn’t procure Dishwasher, agreed to Refund and now nothing

I purchased a Dishwasher through Thwifty online. After the delivery date had past and the online website still said procuring, I contacted support. They didn’t know when it would arrive. After another 2 weeks and multiple emails and requests for a refund and no reply. They wrote back that they had the item and will get it delivered in 1.5 weeks. I said No, I wanted a refund, they said they would get the refund processed. After that, I have not heard anything else from them.

Thwifty
They took the money order and are not delivering it

They literally stole the money on our order. every week we try to follow up with them on the order and they say you will receive it within a week. it's been 2 months almost and nothing!!

Thwifty
Very bad costumer service

The car was returned. It's been 25 days. I paid a deposit of 1,000 dirhams and no one is informing me about this and I request that I be informed when the money will be returned. I send messages on WhatsApp. I send emails. No one responds to my messages or emails.

AUTOSTRAD RENT A CAR
THEY ARE NOT RESPONDING!!

I ordered last February 20 and up until now it's still on processing, they are also not responding!!!!!!!!!

Thwifty
they scammed my deposit

so i took a car from them paid the deposit as well for a couple of motnhs, while i returned it, they made me wait in the hall and took the car to basement to perform the inspection. after an hour they mentioned nothing is wrong except a minor dot in the windshield which i never noticed. I said i drove it only in roads in minimal distances, also i cannot see any clear picture where i can clearly see the windshield, when the car was given to me. they didnt have any proof. i said to give me the same clarity pic where they found before and after which they didnt have. they said nothing wrong and i canleave after a month iasked them about my deposit, they didnt reply, after consecutive mails, they repsonded that they deducted it and i have to pay 2k more. I said i previosly in the mail asked for the explanation for me to take the police report which no one responded and fter multiplt attempts to contact them from my side they are suddenly saying this. As a company they are obligated to inform me about the things they gonna do with my money, not blindly do things, whle they falsely told me somthing else infront of me while i returned. moreover i tried to contac tthem multiple times, no body responded.. why to scam money this way

Indigo Rent A Car
Item not delivered

I have been done an ordered, i disnt recive my order, they dont anser the calls.I am really blind and they took the money already.

Thwifty
Rental Scam

Ahmed Talel Bel hajala, citizen of Tunisia, emirates ID : 784-1996- 9836778-9, real estate agent, Scamming many people in Dubai. This is his style : He made yearly tenancy contract with me ( landlord ) for monthly payment, after first month he stops to pay the rent, he start to creating stories that he is traveling or his bank doesn't works so he not pays. After months of communication and pleasing him to pay, he doesn't care and not pay. I needed to open rental case to evict him, but it takes so much time. You basically loose 6 month of rent and utilities and service charges and lawyer fees and court fees... Its really crazy situation for investors in Dubai. Such people should be immediately arrested, because they do really bad name for Dubai and after such situations investors will be afraid to invest in Dubai. Please be careful with such agents and esspesialy this one. Thank you

Ahmed Talel Bel Hajala
tenancy scam

I had one flat in business bay ,i furnished it only to fall prey to scrupulous agent who offered me 120k for flat as against market price of 100-105k. gave first part as cash ,made tenancy contract and gave rest as cheques .unsuspecting I signed the contract after that ejari came and security cheques and next cheques bounced .Tenant and agent told me for few days they will transfer money no need to worry .After that they stopped responding .when I went to flat that door lock was found to be changed and security told me some egypt person living where as I tenanted through and Indian to a Bangladesh guy .I sent a notice for eviction but I am sure they know all this and they also know their next steps .Happiness of having an apartment in Dubai has gone overnight .Be careful

Tenant and real estate agent scamming
Payment not credited in wallet

I have made some transactions through careem pay. To make payment i have added funds of AED 45000 in careem wallet. The money got debited in my bank account, however they have not credited the wallet. Inspite of multiple follow up , they give one single answer that they are working on it. Careem Support #101801919 which is open since 10 days without any appropriate update.

Careem
1000 aed lost

Transfered money from my bank to careem wallet, money is deducted but not recieved in careem wallet. No help available in app chat

Careem
Product Quality Issue and Poor Customer Service

I purchased a high brand eyeglasses (Burberry) and got damaged after a month, it was loosen up and adjusted. Then, a month later; it was suddenly fell off while I am using it. Luckily, I catched it. Then, I returned the item for a repair and they rejected the claim and asking me to pay for the repair or they will give me a new eyeglasses and asking me to pay again.

Manila Optical LLC
Wrong size of shoes

My name is walter i bought shoes online and they sent me wrong sizes and i told them and they said let us check and they never came back to me and now they blocked me from WhatsApp +971 56 892 4843 This is their contact number

Aisha Chauhan footwear store
Online order Scam

Hello I did an order from Inshape company for body suites 11 days a go through Instagram They askef me to make transfer and i will get my order within 2 days , i transferred 250aed to their account. And the didn't reply to me after that, so i called this number from their page 0555499043 he said they sent ..after nothing .. i raised a complaint in E Police and i told this company yo refund me bcs there's no order , so they cut the call

Inshape company ae
Refusing to take back the item

I have ordered a tv screen for my car on july 1 via amazon by paying 2473.92aed along with 10aed shipping charges. Once I recieved it I’ve tried to get it fixed but the audio was not working as it was a defective one. When I contacted the amazon they are asking me to bear the return expense 600aed which is 60 times of what I’ve paid initially. When I contacted the amazon again they said they’ll only refund the shipping amount as amazon gift card which wont be usefull for me. My money is stuck and there is no resolution. Please kindly help me with this situation

Amazon
Food

I request food and I change the location to the right location when I order they sent to wrong location I payed for the order and they cancel it it’s a problem from the application not from my side and your driver could confirm the location before he’s coming on the way

Noon
Ignorant

the order was not made as i wished and asked for alternation, instead the seller kept saying the order is still not done. its a simple order and needs a single alteration

safwaa.ae
Wrong offer campaign

Received offer in Lulu WhatsApp group, but I am visited the store, they said price not updated on their system, so they cannot provide the offer . Example fine baby diaper and Lacnor Milk offer

Lulu Hypermarket
Washing machine not return back

I call Al Haseeb appliances repair and one of their employee name Hanzala came and collect the washing machine and promised to return back after repairing,now more than 10 days they didn't give back machine and not even attending my call Thanks yahyakamboh@yahoo.com 0586776046

Al Haseeb appliances repair
Cold calling

They are using personal mobile numbers for cold calling so that they can bypass Kashif service of telecom providers. The number used is +971 58 519 9149.

Square yards

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