Your Voice, Your Resolution
Have you ever faced a frustrating experience with a product or service in the UAE? We understand your concerns, and we're here to empower you. Welcome to complaints.ae, the platform where your voice matters.
Took my cash
This man pretended to be a harbor real estate agent and took my cash as an advance payment for a 1BHK apartment. It has been three months, and he is no longer responding to my calls or messages. He has even blocked my number, so I can no longer reach him. His name is Mohammed Walid Phone number- 0555070170
Order Cancelled by them and not refunding
Placed an order for an interactive TV on 28Feb25 and the payment was taken, they cancelled the order on the same day, saying the item was no longer available, and the refund will be done 7-10 days. Since then I have been following up through their chat, their phones dont work. Every time they say 24-48 hours to come back and never come back. Now recently upon chatting they lied that they had already informed me earlier about some payment gateway failure and they need my account details, which I provided two times, and tthey said it will be refunded in 3 days, now it has been 2 weeks and they are still saying it will take another 10-15 days
WRONG BILL RECEIVED
ON THE 22ND OF APR 25 WE PAID THE AMOUNT OF 3340 AED TO THE SALES MANAGER OF LANGYOU TRADING WHO CAME TO OUR APARTMENT AT GARHOUD COMPLEX BLOC V1 APARTMENT 202, HIS NAME IS NAIM HE GAVE US A BILL WITH THE WRONG NAME WE ASKED HIM TO CORRECT IT AND SEND US A NEW BILL SO WE CAN GIVE HIM THE OLD BILL. HE IS REFUSING TO COME AND TO GET THE OLD BILL AND GIVE US A NEW BILL. HE IS NOT REPLYING TO US ANYMORE. WE ASK YOU PLS TO CALL HIM ON 0524330012 OR 0549909732 AND OBLIGE HIM TO COME AND GIVE US THE EXACT BILL. THANK YOU WILLIAM HADDAD 0529082079
PHONE MOTHERBOARD WAS REPLACED WITHOUT PERMISSION
Given my iphone 11 pro SERIAL NUMBER (DNPZT9X2N6Y5) for display changing. After repairing when i try to open my device its showing i phone is locked by owner and showing different person apple id. I check with apple support team as per them the serial number of i phone which i got from the shop after repairing is different as the one i given. SIM tray number is matching with my original one but they change motherbord so serial number is different. I have the original purchase invoice also there also serial number is different.
computer malfunctioning / Requesting for an Replacement
Dear Noon Customer Support, I hope this message finds you well. I am writing to formally request a replacement for a faulty computer I recently received/purchased Noon Express from T.Comp The device, Series Number 103561768359, order NAEH10016143854-1 has been experiencing the following issues: frequent crashes, unresponsive system, and Display malfunction. Despite basic troubleshooting efforts, the problems persist, significantly impacting my ability to work efficiently. As the unit is still under warranty and within the return/replacement period, I kindly ask for a prompt replacement or guidance on the next steps for processing this request. I am happy to provide any additional details or documentation needed to expedite the process. Thank you for your prompt attention to this matter. I look forward to your response. Best regards, Maurice Camara +971506580213 Order ID: NAEH10016143854-1
Not giving the refund amount
Spryness immigration is a agency recruiting people to Europe country for jobs. In 27 /10 /22 they have taken a amount of 5250 dirham from my hand and told me within three months they will send confirmation about my job and visa to Europe but after that there is no information about the process or job. Whenever i ask about job or refund they are not giving correct answer.its been around two years now.i have already filled refund form and given them
I have pass the test but the examiner failed me i have proof
Hi My I have pass the test i fail only one parking last time on thi time in the system and in the video showing this is pass but examiner fail me i have proof this is available in the video and very bad center is Dubai driving centre and also the manager he didn’t even talk to me he tell me go go the what you want iam normal person i want justice
Charges deducted from my account without fulfilling order
I had ordered the Careem box service for a package delivery to Sharjah. The order was accepted and 70 aed was taken from my account. I was given the details of the rider and the tracker on the Careem app. 5 mins after I get a call from Careem informing me that they do not deliver to Sharjah and the order had been cancelled and I will be charged 13.6 aed for cancellation and my money would be returned in 7 working days. I was shocked because firstly they accepted the order even though the address clearly stated Sharjah. Secondly while I was on the other phone the rider reached my apartment to pick up the package and both of us had not been informed of the cancellation. Thirdly the sales rep is informing me of cancellation charges when I didn’t even cancel the order. This is completely unacceptable and has caused me a lot of mental distress at 12:15 in the night. The package had to be urgently delivered because my friend had a 5:00 flight. Serious action needs to be taken so that such incidences are not repeated in the future. In a city like dubai where consumer laws are extremely strict it was shocking to experience such distress from a company like Careem
Refund for the food not delivered
They dont want to refund my money even though the food is cancelled and not delivered. They refuse to refund as per them the restaurant already accept and prepare the food, when I check with the restaurant they deny that they accept the order, they dont even receive it in the system, i ordered at 8:46pm and cancelled at 8:46pm also, seconds only when i placed the order. Careem is fraud! Cheaters!
A complete rip off!
I sent Duvet and Pillow along with the covers to get cleaned, they said they will deliver next day, they delivered after 2 days! Every time I followed up they gave me a certain time and never showed up!!!! After finally I received the items, they smell like smoke and cigarettes and are dirty!!!! These people should no longer be working!
Harassing and blackmailing
Am going through hard financial problem i agree and i have pending dues with bank One of the agent calling me and office with in-proper way with harassment & talking against my family . Harassing me and talking against my family they don't have rights . I told them please proceed legally.
Harassment
I rented a car in this company for 5 months. One month before handing over the car i had a minor accident where one car hit me. At that moment i was shocked from the accident because it was my first time that someone hits me and i didn’t took the plate number of the other car because i didn’t knew about it. I told the company about this accident and the first thing they told me is “you have to pay” not even mentioning the insurance , then i asked them “what about the insurance?” She said ohh sorry for misunderstanding there is full insurance but you need to get the report from the police, i asked her “ Do i need to pay anything else if i get the report?” And she said no the insurance will cover.I went to the police , i explained them everything and they told me this is a unknown accident since you don’t have the plate number and you have to pay 420 AED for the report . I send them the report and i asked them again “Is there anything else to pay?” She said no. After that after 2 days she is sending me a message “ unfortunately you have to pay 263AED because the garage told us that there is a fee.” I was so furious because they said no when i asked them but anyway i didn’t want any problems so i agreed to pay that as well and she said she will split it in half for me to pay it in 2 months. After few days she sends me a message telling me that the fee is 1000 now and they didn’t know that before so i have to pay 1000. Because of them i paid for the report , i paid half of that fee in beginning and now they are threatening me that they will go to the police if i don’t pay and they are not giving me the deposit that i paid in beginning. And i don’t understand where is my fault. They didn’t have any information and instead of saying sorry for that and take the blame, they are throwing everything at me and making me pay more money and keeping my deposit. And on top of that when i checked the driving licence of the car it was expired. I really hope you can help me with this issue. Thank you ☺️
This company is lost or fire My cargo.
Super sea cargo company.I cargo my home items through Super sea cargo company.After three month company call me that your cargo is fired though fire .it is totally fraud with me,because company didn't receive my call not give me any answer.
TH009635103 - No reply on any emails. WANT REFUND ASAP
I ordered an item almost 3 months ago. No one replies to my emails. I want my refund ASAP. I have asked for refund multiple times but no one gets back to me from your team. This is really pathetic and absurd. I feel like my money is stolen, definitely never ordering anything ever again. Pls refund my money ASAP
Air ticket booked from Sharjah to Kannur..flight not fly
I booked air ticket from sharjah to Kannur. Flight not fly from there. Air India staff send them to Dubai airport after transfer our ticket to terminal 2 . We take taxi from Sharjah airport to Dubai terminal 2 . After arrived here they said seat not available..
Restocking fee not disclosed at point of sale
We bought a computer monitor. We went home and opened it and put it on the desk and felt it was too big so we went to exchange for smaller monitor the next day and they charged us AED480 penalty. They did not disclose this upfront at sales stage or point of sale stage. It’s dishonest.
Couldn’t procure Dishwasher, agreed to Refund and now nothing
I purchased a Dishwasher through Thwifty online. After the delivery date had past and the online website still said procuring, I contacted support. They didn’t know when it would arrive. After another 2 weeks and multiple emails and requests for a refund and no reply. They wrote back that they had the item and will get it delivered in 1.5 weeks. I said No, I wanted a refund, they said they would get the refund processed. After that, I have not heard anything else from them.
Very bad costumer service
The car was returned. It's been 25 days. I paid a deposit of 1,000 dirhams and no one is informing me about this and I request that I be informed when the money will be returned. I send messages on WhatsApp. I send emails. No one responds to my messages or emails.
they scammed my deposit
so i took a car from them paid the deposit as well for a couple of motnhs, while i returned it, they made me wait in the hall and took the car to basement to perform the inspection. after an hour they mentioned nothing is wrong except a minor dot in the windshield which i never noticed. I said i drove it only in roads in minimal distances, also i cannot see any clear picture where i can clearly see the windshield, when the car was given to me. they didnt have any proof. i said to give me the same clarity pic where they found before and after which they didnt have. they said nothing wrong and i canleave after a month iasked them about my deposit, they didnt reply, after consecutive mails, they repsonded that they deducted it and i have to pay 2k more. I said i previosly in the mail asked for the explanation for me to take the police report which no one responded and fter multiplt attempts to contact them from my side they are suddenly saying this. As a company they are obligated to inform me about the things they gonna do with my money, not blindly do things, whle they falsely told me somthing else infront of me while i returned. moreover i tried to contac tthem multiple times, no body responded.. why to scam money this way
Rental Scam
Ahmed Talel Bel hajala, citizen of Tunisia, emirates ID : 784-1996- 9836778-9, real estate agent, Scamming many people in Dubai. This is his style : He made yearly tenancy contract with me ( landlord ) for monthly payment, after first month he stops to pay the rent, he start to creating stories that he is traveling or his bank doesn't works so he not pays. After months of communication and pleasing him to pay, he doesn't care and not pay. I needed to open rental case to evict him, but it takes so much time. You basically loose 6 month of rent and utilities and service charges and lawyer fees and court fees... Its really crazy situation for investors in Dubai. Such people should be immediately arrested, because they do really bad name for Dubai and after such situations investors will be afraid to invest in Dubai. Please be careful with such agents and esspesialy this one. Thank you
tenancy scam
I had one flat in business bay ,i furnished it only to fall prey to scrupulous agent who offered me 120k for flat as against market price of 100-105k. gave first part as cash ,made tenancy contract and gave rest as cheques .unsuspecting I signed the contract after that ejari came and security cheques and next cheques bounced .Tenant and agent told me for few days they will transfer money no need to worry .After that they stopped responding .when I went to flat that door lock was found to be changed and security told me some egypt person living where as I tenanted through and Indian to a Bangladesh guy .I sent a notice for eviction but I am sure they know all this and they also know their next steps .Happiness of having an apartment in Dubai has gone overnight .Be careful
Payment not credited in wallet
I have made some transactions through careem pay. To make payment i have added funds of AED 45000 in careem wallet. The money got debited in my bank account, however they have not credited the wallet. Inspite of multiple follow up , they give one single answer that they are working on it. Careem Support #101801919 which is open since 10 days without any appropriate update.
Product Quality Issue and Poor Customer Service
I purchased a high brand eyeglasses (Burberry) and got damaged after a month, it was loosen up and adjusted. Then, a month later; it was suddenly fell off while I am using it. Luckily, I catched it. Then, I returned the item for a repair and they rejected the claim and asking me to pay for the repair or they will give me a new eyeglasses and asking me to pay again.
Online order Scam
Hello I did an order from Inshape company for body suites 11 days a go through Instagram They askef me to make transfer and i will get my order within 2 days , i transferred 250aed to their account. And the didn't reply to me after that, so i called this number from their page 0555499043 he said they sent ..after nothing .. i raised a complaint in E Police and i told this company yo refund me bcs there's no order , so they cut the call
Refusing to take back the item
I have ordered a tv screen for my car on july 1 via amazon by paying 2473.92aed along with 10aed shipping charges. Once I recieved it I’ve tried to get it fixed but the audio was not working as it was a defective one. When I contacted the amazon they are asking me to bear the return expense 600aed which is 60 times of what I’ve paid initially. When I contacted the amazon again they said they’ll only refund the shipping amount as amazon gift card which wont be usefull for me. My money is stuck and there is no resolution. Please kindly help me with this situation
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