I bought item that was faulty through this company. I paid cash on delivery. I asked the driver to police stop and come back and pick up the item because it doesn’t work. It’s broken and he said he cannot. I have to contact the company so I took a photograph. I did a video I sent all the pictures that the company requested I sent via WhatsApp only as I don’t have a number that I can actually call and speak to a customer service. I sent them everything they requested and asked if they could just send the driver to come back and give me back my money They said no they will have to get back to me and they kept writing to me in Arabic but I’m clearly English and they kept addressing me as I was a man and then they and then another person from the same department or same company. I wouldn’t say department contacted me and asked me for the same document again and then another person again and then another person at 1 o’clock in the morning and then another one speaking to me in Arabic on WhatsApp and I’m just so exhausted now I’m asking please can you please give me a refund for this item it’s faulty and it’s been over a week, maybe 10 days now and they’re still messing me around and I’ve just now Come to realise they have no intention of returning my refund and I’m just so irritated that I decided to contact you To contact you and inform you of there conduct

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