Dear I am writing to express my deep dissatisfaction with the handling of my cargo delivery and the extremely poor communication from both your office and delivery personnel. Despite multiple follow-ups, I received some cartons, with a promise that the items would be collected the next morning by 10:00 AM. However, no one showed up until 11:30 AM, and when I called the person who delivered the cartons, he assured me he would return the call shortly — yet I received no response even after waiting 30 minutes. Now, he is not even answering the phone. All our goods are left outside in an unsecured manner, and no one from your team has taken the initiative to resolve this issue or even call back. This level of service is completely unacceptable and unprofessional.