myriam

Joined June 05, 2025

Not delivering items and refusing to reimburse customers

myriam

64 days ago

Not Resolved

Dear Team, We regularly order on Deliveroo and many times is happened that some items are not delivered, while they refuse to reimburse them.. I have contacted the customer service on the live chat, however they just keep copy pasting the same generic messages, even without reading nor responding to my questions/messages. It has been 30 minutes now that they keep copy pasting the same 3 messages. This is not the first time that I have this issue with Deliveroo and I believe it’s worth highlighting it. Thank you in advance for your support and consideration. Best regards, Myriam Layachi