I am writing to express my extreme dissatisfaction and frustration with the handling of my refund request, which has been pending for an unacceptable two months. Despite my relentless follow-ups and even lodging a formal complaint with the Dubai Economic Department, I have been met with nothing but lies and empty promises. This level of incompetence and disregard for customer service is utterly unacceptable. I demand immediate action to resolve this matter and expedite the processing of my refund without further delay. Furthermore, I expect a full explanation for the delay and assurances that such negligence will not be repeated in the future. Failure to address this issue promptly will leave me with no choice but to explore legal avenues to seek restitution for the inconvenience and stress caused. I trust that you will treat this matter with the urgency and seriousness it warrants.