Hi, I purchased a footwear from Aldo, Abu Dhabi Mall on 16th May 2025. Within two weeks, the buckle came off, and after multiple visits the store exchanged it. However, the replacement pair started hurting my foot (pictures attached). I reported this to the staff and requested them to escalate the issue, but they declined, saying a second exchange isn’t possible. I still took the pair back, but after giving it another try, the same issue continues. Hence, I contacted the store manager, he asked to WhatsApp everything , post that he also stopped responding to my messages and calls.