We placed an order from Lulu Hypermarket on 31.08.25 for 5 kilograms of Langnese Golden Clear Pure Bee Honey (159.75 AED) plus a bag (1 AED), totaling 160.75 AED, with home delivery (Order No. 301433020244). However, the honey was never delivered. Instead, we received a false email stating that the order had been delivered. When I contacted Lulu Hypermarket customer service this morning, the representative initially insisted that the order had been delivered. After further checking, she informed me that the order had actually been canceled—meaning incorrect information had been sent to us and payment had already been taken. I believe this may be a violation of consumer rights in the UAE. Please advise.